BILINGUAL Customer Engagement Specialist

2 days ago

Wichita, Kansas, United States Ryan Barber-Farmers Insurance Agency Full time
Job Overview

***COMPLETE YOUR ASSESSMENT AFTER UPLOADING YOUR RESUME TO QUALIFY FOR AN INTERVIEW***

We are looking for a Sales Representatives to make outbound sales calls for our agents regarding our products and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. We have hands on training, you are sure to grow. We offer many advancement opportunities including Sales Leader, Onboarding Specialist, Customer Service Representative, Protégé and Executive Insurance Agents.

Salary Range: $40, $67,500.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Flexible Schedule

Paid Time Off (PTO)

Requirements

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required*

  • Must be 16 years of age or older
  • Experience with data-entry utilizing a computer
  • The ability to read and speak Spanish fluently
  • Organizational, written, and oral communication skills
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Responsibilities

Essential Duties*

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

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