BILINGUAL Customer Service Representative

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CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow.

Salary Range: $ $29.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Retirement Plan

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused and self manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Ryan Barber Insurance Agency, Inc., we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from Ryan Barber Insurance Agency, Inc.:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses

Retirement Savings: Secure your future with retirement savings programs, where available.

Life Insurance: Access life insurance options to safeguard your loved ones.

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

If you're ready to join a company that recognizes your contributions and supports your growth, Ryan Barber Insurance Agency, Inc. is the place for you. Apply today

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

REASONABLE ACCOMMODATION:

EQUAL OPPORTUNITY EMPLOYER:

At Ryan Barber Insurance Agency, Inc. we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at Ryan Barber Insurance Agency, Inc. are based solely on a person's merit and qualifications. Ryan Barber Insurance Agency, Inc. maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling Ryan Barber Insurance Agency, Inc. commitment to a diverse and equal-opportunity work environment.

Ryan Barber Insurance Agency, Inc. does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

Ryan Barber Insurance Agency, Inc. will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?

In this role, you will be responsible for handling inbound calls and making outbound sales inquiries. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.

KEY RESPONSIBILITIES

Listen to and resolve customer issues

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade customers

Explain and position products and process when interacting with customers

Appropriately escalate customer dissatisfaction

Ensure first call resolution through problems solving and effective call handling

Onboard new clients

Sell new business and make commissions(No minimum requirements-Just a BONUS)

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.