Program Lead, Naven Health Special Programs

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

Responsible for the overall management of an assigned special program(s) in coordination with the Special Programs Director and/or Sr. Director, Commercialization, including but not limited to: Program specific requirements (such as data collection/reporting, rendering services as contracted, etc.), program training and compliance, internal/external communication and overall program operations and execution. The Clinical Program Lead will work collaboratively with other Naven Health functional areas as needed.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

• Implements and provides ongoing operational management of Programs/Products within assigned Special Programs and in coordination with Naven Health key stakeholders, such as Operations, Commercial, Marketing, Revenue Cycle and Clinical Services.
• Ensures compliance with Service/Distribution Agreement(s) including but not limited to service components, data collection, data reporting and service fee (where applicable) processing.
• Develops and manages to Key Performance Indicators (KPI) and conducts follow-up procedures for monitoring Program(s)/Product(s) after launch.
• Acts as the Program owner to ensure Program(s) goals and objectives are achieved.
• Ensures specific standard operating procedures (SOPs) are developed, in collaboration with Naven Health Quality and Operations, for training and compliance.
• Develops and participates in business review presentations/meetings as directed by client.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No - X

Yes

Basic Education and/or Experience Requirements

• Active and unrestricted RN license
• Minimum of 5 years nursing experience
• Minimum of 3 years of experience in specialty therapies

Basic Qualifications

• Experience collaborating with both internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Knowledge of the healthcare industry and the delivery system within the specialty pharmacy segments.
• Experience with diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve the problem.
• Collaborating with both internal and external resources to develop strategies that meet department and organizational goals.
• Ability to analyze and report outcome data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
• Using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Physical Demand Requirements

• Ability to work on a personal or laptop computer for extended periods of time
• Ability to operate basic office equipment (printer, scanner, copier)

Travel Requirements: (if required)

• Willing to travel up to/at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications & Interests (PQIs)

• Bachelor of Science in Nursing as granted by an accredited school of nursing preferred.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $76,745.23-$127,901.22

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.