Front Desk Administrator – Resident Services

1 week ago

Memphis, Tennessee, United States REI Nation Full time $40,000 - $45,000 per year

Job Title:
 Front Desk Administrator – Resident Services

Location:
 Memphis, TN (In-Person)

Job Type:
 Full-time

Pay:
 $40, $45,000.00 per year

Date Posted:

November 7th, 2025

Job Summary & Company Information

Premier Property Management Group is hiring a 
Front Desk Administrator
 to be the first point of contact for our residents. This is not a traditional receptionist role — this is a decision-making, problem-solving, customer-forward position. You'll join a fast-paced and collaborative team that manages over 8,000 single-family homes across 11 cities on behalf of 4,000+ investors worldwide.

If you are quick on your feet, love helping people, and thrive in a dynamic environment, this may be your next great opportunity. Whether you're restarting your career or looking to grow in a new direction, we welcome professionals who bring a great attitude and a readiness to work.

Property management experience is helpful but not required.

General Accountabilities

  • Answer incoming calls from residents and resolve issues with ownership and urgency
  • Handle front desk responsibilities such as receiving and processing payments
  • Dispatch and track maintenance requests and follow through to resolution
  • Troubleshoot resident concerns in areas like HVAC, plumbing, electrical, etc.
  • Communicate directly with vendors, residents, and property owners
  • Maintain accurate records in our system and support document handling for leases
  • Proactively resolve issues the same day whenever possible
  • Serve as a key liaison between our residents and internal departments

Job Qualifications

  • Education:
     High School Diploma required; Associate's Degree preferred
  • Experience:
     2-3 years in a customer service, administrative, or front-facing role, valid driver's license

Skills:

  • Strong communication and interpersonal skills
  • Excellent multitasking and time management
  • Comfortable making decisions and thinking independently
  • Calm under pressure and able to de-escalate difficult situations
  • High coachability and willingness to grow
  • Spanish/English bilingual is a plus

Ideal Candidate Traits

  • Dependable and punctual
  • Adaptable and able to shift gears quickly
  • Detail-oriented with a passion for doing things right
  • Thrives in a fast-paced environment
  • Enjoys solving problems and creating solutions
  • Genuinely cares about delivering a high level of service

Benefits

  • 401(k) with matching
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Career growth opportunities

Schedule

  • Monday to Friday
  • 8-hour shift
  • In-person (Germantown, TN office)

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