Front Desk Associate
2 weeks ago
Job Summary
Join our dynamic team as a Front Desk Agent, where you'll be the welcoming face of our establishment In this pivotal role, you will create memorable experiences for our guests by providing exceptional customer service and ensuring smooth operations at the front desk. Your enthusiasm and hospitality management skills will shine as you assist guests with check-ins, inquiries, and any special requests they may have. If you thrive in a fast-paced environment and have a passion for guest relations, we want to hear from you
What you'll do
- Greet and check in guests with a warm and friendly demeanor, ensuring a positive first impression.
- Manage guest inquiries and resolve issues promptly to enhance overall satisfaction.
- Handle multi-line phone systems with professionalism, directing calls to the appropriate departments.
- Process reservations and maintain accurate records of guest information using hotel management software.
- Conduct night audits to ensure all financial transactions are accurate and up-to-date.
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently.
- Provide information about local attractions, amenities, and services to enhance the guest experience.
- Uphold high standards of hospitality by maintaining cleanliness and organization at the front desk area.
Basic qualifications
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent phone etiquette and communication abilities in English; bilingual or multilingual skills are a plus.
- Familiarity with hotel management systems or front desk operations is preferred.
Preferred qualifications
- Previous experience in hospitality or hotel environments is highly desirable.
- Knowledge of night audit processes and procedures is an advantage.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Why you'll love it here
We believe that our employees are our greatest asset By joining our team, you'll enjoy an engaging work environment that fosters growth and development while supporting your well-being.
Our benefits include:
- Comprehensive training programs to help you excel in your role.
- Opportunities for career advancement within the hospitality industry.
- Employee discounts on accommodations and services at our locations.
- A supportive team culture that values collaboration and innovation.
About us
As part of our vibrant hospitality team, you'll play a crucial role in delivering unforgettable experiences for our guests. We pride ourselves on creating an inclusive atmosphere where every employee feels valued and empowered to contribute their best work every day Join us in making every guest's stay exceptional
Job Type: Full-time
Pay: $ $25.15 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
Ability to Commute:
- Memphis, TN Required)
Ability to Relocate:
- Memphis, TN 38119: Relocate before starting work (Required)
Work Location: In person
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