Case Coordinator

Case Coordinator | AccessHope

At AccessHope, we're Fighting cancer with everything we know by putting the ever-growing body of cancer knowledge to work for the greater good. Through a revolutionary employer health benefit offering, we remotely connect employees with cancer support services from National Cancer Institute (NCI)–Designated Comprehensive Cancer Centers. Instead of requiring those who have been diagnosed with cancer to come to the centers for renowned cancer expertise, AccessHope brings their support to the patient and their local oncologist—wherever they're located—to improve care, outcomes, and value.

Hopeful for those we support, rebellious in our approach, and collaborative by breaking down barriers, AccessHope is seeking a Case Coordinator to help us uniquely deploy the latest cancer knowledge to the places it's needed most. As an ideal candidate, you'll work collaboratively with subject matter experts, physicians, nurse practitioners, clinical specialists, and leadership to ensure member needs are met and referrals are completed by contractual turnaround times. Case Coordinator leads and manage the referral process from start to finish. Excellent communication and teamwork is key in the success of this role. The Case Coordinator is committed to lifelong learning, professional development, and embodiment of AccessHope's organizational mission and values.

Key Responsibilities

• Act as the primary liaison between AccessHope and Foundational Partner physicians to ensure member cases are reviewed, documented, and delivered to partner physicians within the contractual turnaround time
• Continuously ensure documentation is accurate and aligned with standard operating procedures
• Verify member eligibility for participation in the Cancer Support Program
• Provide support and compassion to other team members and management on a regular basis to ensure continuum of care and customer experience is world-class
• Answer incoming calls and web inquiries from members, client and partner contacts
• Demonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with teammates, physicians, internal and external partner

Required Qualifications

• Minimum Education: Bachelor's degree in healthcare, business, communications, or related field. Equivalent experience may substitute for degree.
• Minimum Experience: 3+ years' customer service experience in a healthcare setting. Ability to type a minimum of 40 wpm

Preferred Qualifications

• Preferred Education: Bachelor's Degree in a related field and understanding of medical terminology

Additional Information

• Virtual within the continental U.S.; support or collaboration across multiple time zones; may include travel up to 25%
• AccessHope is proud to offer a range of benefits to support your health, finances, and work-life balance, including:
• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Paid Time Off (PTO)
• Parental Leave
• Short-Term Disability
• Voluntary Benefits (e.g., life insurance, additional coverage options)
• Remote work schedule

We're dedicated to helping our employees thrive in all aspects of life.

The estimated pay scale represents the typical pay range AccessHope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate's experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale applies to the current posting only.

AccessHope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, identity, age, status as a protected veteran, or status as a qualified individual with disability.