microsoft 365 administrator

Work Activities

Executive Service
MICROSOFT 365 ADMINISTRATOR
Department of State
Information Technology Division
Nashville, TN
Salary: Commensurate with experience and the State of Tennessee benefits package.
Closing Date: 10/15/2025
Please upload a Cover Letter in addition to your resume.
For More Information, Visit The Link Below

Who We Are And What We Do
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

Job Overview
Supervisor: Director of Information Technology Summary: The Microsoft 365 Administrator is responsible for maintaining the assigned server, systems, and ancillary applications and providing technical administration support for the organization's web-based Active Directory, productivity, collaboration, document management, and email platform(s). Physical Requirements: - Must have and maintain a valid drivers license, good driving record, and be willing and able to travel independently throughout the state, including overnight travel. - Ability to handle boxes and equipment weighing a minimum of forty (40) pounds. - Requires normal visual acuity and field of vision, hearing, and speaking. Health, safety, and collections security: - Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided. - Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions. - Take whatever measures are necessary to protect materials, property, and/or the collections from loss, mutilation, or theft.

Duties/Responsibilities
Key Responsibilities:

• Configure and maintain key components of Office 365 applications, including Exchange and Active Directory.
• Monitor system maintenance and escalate issues to Microsoft.
• Monitor application health and functionality; review system events and messages; analyze usage and storage trends.
• Work with business stakeholders across multiple departments to leverage Office 365 capabilities to design solutions meeting business expectations.
• Maintain proper security measures by managing governance policies and permission groups; audit and review content for data integrity and compliance.
• Design, Plan, and Execute Office 365 migrations including Exchange Online, OneDrive, In-Tune, SharePoint Online, and MS Teams
• Stay current on Office 365 features and capabilities, including availability, reliability, performance, monitoring, backup, and security
• Participate in compliance and security reviews, including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange architecture - Educate clients on collaboration tools, policies, and best practices
• Collaborate on Windows 10 image and patch management
• Participate in PC deployments
• Design and plan for Identity Management and Directory Sync supporting O365 workloads
• Serve as a subject matter expert on the Microsoft ecosystem - Perform other duties as assigned.

Minimum Qualifications
Education and Experience:
Education equivalent to graduation from an accredited two-year college with an associate degree in information systems, computer science, or another related field. 5+ years of information technology support service. 5+ years of experience administering SharePoint and/or Exchange. 5+ years of experience in a technology support role with exposure to cloud environments. Experience administering or supporting infrastructure systems is preferred.

Experience In Administering Office 365 Knowledge And Abilities

• Strong technical skills with Microsoft network and PC operating systems, including advanced system administration and expert knowledge of one or more Office 365 applications, preferably SharePoint or Exchange.
• Working knowledge of IIS, Active Directory, Microsoft SQL, and Windows Server.
• Working knowledge and intermediate skills in Exchange mailbox management.
• Extensive practical knowledge in troubleshooting, principles, and issue resolution techniques.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Solid analytical skills with strong attention to detail and concern for data accuracy.
• Strong organizational, process, and project management skills with the ability to prioritize workload, multitask, and meet deadlines in a fast-paced environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Solid understanding of cloud environments.
• Experience with PowerShell and scripts to maintain M365 infrastructure.
• Ability to provide basic troubleshooting over the phone.
• An employee in this classification must be a team player with strong interpersonal skills.
• Ability to work unsupervised in a conscientious manner.
• Ability to work effectively in a mobile work environment.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.