Retail Sales Associate

Is selling your passion?

We're currently hiring a Retail Sales Associate for our vibrant and fast-paced CityWalk, Universal Studios location. If you're energized by a dynamic retail environment and ready to thrive in a competitive sales setting, we'd love to hear from you.

Your Karma & Luck Mission:

1. Customer Experience: As a Retail Sales Associate at Karma and Luck, you'll create a warm, welcoming, and personalized shopping environment by actively engaging with each customer. You'll greet visitors genuinely, take the time to understand their needs, and offer thoughtful styling suggestions that reflect their individual aesthetic. You'll conduct product demonstrations to highlight key features and build meaningful connections, ensuring every guest leaves with a positive impression of the brand.

2. Sales: You'll help drive store performance by staying informed on current promotions, product offerings, and brand stories—using that knowledge to inspire customers, recommend meaningful combinations, and increase average transaction value through upselling and cross-selling. Your ability to connect authentically and confidently guide purchasing decisions will directly support the achievement of daily and monthly sales goals.

3. Operations: In addition to customer-facing responsibilities, you'll help keep the store running smoothly behind the scenes. This includes maintaining merchandising standards, restocking inventory, and organizing displays to ensure a polished and cohesive in-store experience. You'll process transactions accurately through the Point of Sale (POS) system, handle both cash and credit card payments, and apply basic math skills for retail calculations. Your attention to detail and reliability in store operations are essential to our overall success.

4. Performance & Goal Achievement: You'll be expected to consistently meet and exceed individual sales targets by leveraging product knowledge, business awareness, and a customer-first mindset. This role requires ownership, strategic thinking, and initiative. From planning your week and managing your time effectively, to using your support resources wisely and staying ahead of client needs, your contributions will help drive both personal and store-wide results.

Duties and Responsibilities

• Customer Experience
• Sales
• Operations
• Exceeds individual daily and monthly sales goals through strong business acumen and product knowledge

Qualifications

• 3+ years work experience in jewelry retail sales (preferred)
• High school diploma or equivalent (preferred)
• Ability to work flexible shifts on days, nights, holidays and weekends according to the needs of the business
• Interest in growing within the company
• Bilingual skills are a plus but not required.
• 2+ years of customer service experience (preferred)
• Knowledge of Astrology, crystals and their healing qualities is an asset

Job Types: Full-time, Part-time

Pay: $18 - $20 per hour + commission + bonus

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Holidays

Education:

• High school or equivalent (Preferred)

Experience:

• retail sales: 1 year (Required)

Work Location: In person

You Could Be Great For This Role If:

• You are a self-starter with a positive attitude
• You love accessorizing – jewelry is a passion
• You pride yourself on providing top-notch customer service
• You love people and interact in a genuine, energetic manner with peers and customers
• You are confident, energetic and enthusiastic about building brand loyalty
• You are motivated by hitting your personal sales goals and team targets
• You are a team player and always willing to assist your team in getting things done
• You thrive in a dynamic environment and can manage multiple tasks
• You are flexible with availability to work evenings, weekends, and holidays if needed

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person