Retail Store Specialist CC

SUMMARY:The Retail Store Specialist plays a critical role in creating a positive experience for customers while upholding the company's values and commitment to quality. The Retail Store Specialist provides exceptional customer service and oversees the daily operations of the retail store and its team. This role is responsible for the accurate and timely fulfillment and invoicing of orders via phone, email, and website, including donation requests. Additionally, this position is responsible for accurate inventory replenishment and rotation as well as daily cash reconciliation.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Inventory & Order ManagementPlaces supply orders to maintain proper inventory levels.Defines stock levels, tracks stock rotation, and adjusts stock and order levels accordingly.Manages supplier and vendor relationships, ensuring quality and on-time and in-full delivery.Resolves routine supplier challenges and escalates shortages that may impact order fulfillmentReceives and stocks incoming deliveries; prepare and ship custom orders.Compliance & SystemsUpdates system pricing accurately and on schedule.Accurately enters and maintains data in Enterprise Resource Planning (ERP), Point-of-Sale (POS), and shipping systems.Oversees daily cash reconciliation and provides till support to the retail store team.Follows Good Manufacturing Practices (GMPs) and food safety procedures when handling products.Customer Service & SalesGreets and assists in-person customers, delivering a welcoming and professional experience.Provides product knowledge, recommendations, and samples to enhance the customer experience.Operates the POS system, including handling cash, credit, and electronic transactions with accuracy and integrity. Maintains strict adherence to company policies and demonstrate trusted responsibility in managing financial transactions.Manages and processes phone, email, donation, and online customer orders in the ERP system.Operational SupportPerforms opening and closing procedures, including cash handling, reporting, and securing the store.Cuts, weighs, wraps, and labels cheese products while ensuring accuracy and food safety standards.Prepares and maintains product sample trays to highlight offerings for customers.Cleans and sanitizes counters, equipment, and display areas daily; performs deep cleaning and sanitizing on a scheduled basis.DIRECT REPORTSThis position is not responsible for direct reports.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or equivalency (GED) is required.Minimum 1 year of prior retail, customer service, or food handling experience is required.Experience working in specialty food, grocery, or manufacturing retail environment is preferred.OTHER KNOWLEDGE, SKILLS, AND ABILITIESAlignment with Company Values: Demonstrates behaviors that reflect the organization's core values of family, commitment, authenticity, ingenuity, integrity, and humility.Customer Service Orientation: Provides attentive, courteous, and knowledgeable service to enhance the customer experience and build loyalty.Interpersonal & Communication Skills: Clearly conveys information, listens actively, and engages customers and team members with professionalism.Product & Food Safety Knowledge: Applies product knowledge and follows Good Manufacturing Practices (GMPs), food handling, and sanitation standards.Point-of-Sale & Systems Proficiency: Accurately operates POS and ERP systems, handling transactions and data entry with reliability.Attention to Detail & Accuracy: Maintains precision in tasks such as weighing, labeling, pricing, and processing orders.Organizational & Time Management: Effectively prioritizes tasks and balances multiple responsibilities in a fast-paced environment.Teamwork & Collaboration: Works effectively with others while also demonstrating initiative and accountability when working independently.Adaptability & Problem-Solving: Responds with flexibility to changing priorities, customer needs, and operational challenges.Professionalism: Represents the company positively in appearance, conduct, and customer interactions.ADDITIONAL INFORMATIONWORK LOCATIONThis is an onsite position at our Crescent City Creamery located in Crescent City, CA.TRAVEL REQUIREMENTSOccasional travel may be required to meet the needs of the business (< 5%).PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Team Member is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move objects weighing up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.WORK SETTING / ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.When entering the production facility, the Team Member is occasionally exposed to cold working conditions and/or moving mechanical parts. The noise level is moderate while in the plant.Compensation Information:A competitive wage range of $23.00 to $28.75, commensurate with experience and qualifications.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.