Communication Specialist

We are seeking a dynamic, customer-focused, and creative individual to join our team as a Communication Specialist (Community Connection Advisor). This role blends customer service, sales, and digital communication expertise to build and maintain strong connections with our community—both online and offline. The ideal candidate will have a passion for helping people, a knack for storytelling, and the ability to foster engagement through meaningful interactions and creative content.

The Communication Specialist serves as the voice of the company, answering calls, assisting customers, managing digital communications, and creating social media content that drives awareness, engagement, and sales. This individual will help strengthen relationships with our clients, partners, and community while ensuring brand consistency across all platforms.

Key Responsibilities
Customer Service & Sales

• Answer incoming calls and direct them to the appropriate department or team member.
• Provide exceptional customer support by answering inquiries, scheduling services, and resolving concerns promptly.
• Make outbound calls to potential clients and follow up with existing customers to ensure satisfaction.
• Promote company products and services through positive, solution-oriented communication.
• Maintain accurate records of interactions, follow-ups, and sales activities in CRM software.

Community Engagement & Communication

• Serve as a liaison between the company and its community, responding to messages, comments, and inquiries on all digital platforms.
• Develop and execute communication strategies that strengthen community relationships and brand reputation.
• Gather and share customer feedback with internal teams to improve service and experience.
• Support local outreach initiatives, campaigns, and events designed to connect with our audience and drive engagement.

Social Media & Marketing Support

• Plan, create, and publish engaging content (text, photo, and video) across all social media platforms—Facebook, Instagram, LinkedIn, TikTok, and Google Business.
• Manage social media interactions, ensuring prompt, friendly, and professional responses.
• Track engagement metrics, analyze campaign performance, and use insights to refine strategies.
• Collaborate with marketing and leadership teams to align messaging, promotions, and campaigns.
• Ensure consistent brand voice and visual identity across all media and communications.

Administrative Support

• Assist with scheduling, data entry, and document management as needed.
• Help maintain internal communication systems and tools.
• Coordinate with other departments to ensure smooth operations and unified customer experience.

Qualifications

Soft Skills:

• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-first mindset with empathy, patience, and professionalism.
• Excellent time management and organizational skills.
• Creative thinker with the ability to engage diverse audiences.
• Adaptable and proactive in fast-paced environments.

Technical Skills:

• Proficiency with Microsoft Office Suite and CRM platforms.
• Working knowledge of social media management tools (e.g., Meta Business Suite, Buffer, Hootsuite).
• Familiarity with analytics tools for tracking engagement and performance.
• Basic design and content creation experience using tools like Canva or Adobe Express.

Hard Skills:

• Previous experience in customer service, sales, or communications preferred.
• Understanding of social media algorithms, ad management, and posting best practices.
• Basic data entry and administrative competence.
• High school diploma or equivalent required; additional education in marketing, communications, or business is a plus.

Training and Development

Comprehensive training will be provided to ensure success in customer service, communication tools, and social media management. Ongoing professional development opportunities will support long-term career growth within the company.

Compensation

This position may begin part-time with the potential to grow into full-time based on performance and business needs. Compensation will be discussed during the interview and will reflect the applicant's experience, skill set, and commitment to role responsibilities.

Application Instructions

If you are a motivated communicator who thrives on helping others and building meaningful connections, we invite you to apply.

Please submit your resume and a cover letter detailing your qualifications and why you're the perfect fit for this position.

We look forward to connecting with you

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