Community Center Engagement Specialist

Community Center Engagement Specialist

CHATT Foundation

Job Description

Under the supervision of the Hospitality Manager and Director of Operations, the Community Center Engagement Specialist is a versatile employee, able to move between serving in the Community Center area and Welcome Center Desk area. In both areas, the Community Center Engagement Specialist is responsible for creating a welcoming and hospitable atmosphere for all people visiting the CHATT Foundation. The Community Center Engagement Specialist (CCES) typically works four 10-hour shifts during the week. The CCES could work in the Community Center or Welcome Center each week or a combination of both as the need requires.

While working in the Welcome Center, the Community Center Engagement Specialist will:

● Create a warm and welcoming environment for all CF visitors.

● Accept donations and mail on behalf of the agency according to established policies.

● Keep donation carts and equipment clean, organized, and free of debris.

● Greet, welcome and guide volunteers, guests, and other visitors to appropriate departments and services.

● Assist the Food Services staff with control and supervision of the dining room.

● Conduct opening and closing procedures for the Welcome Center.

● Communicate with other staff to notify of arriving visitors.

● Maintain the cleanliness of the workspace including the lawn and sidewalks.

● Train and assist Welcome Center volunteers.

● Enforce the rules and policies of the CHATT Foundation.

● Other duties as assigned

While working in the Community Center, the Community Center Engagement Specialist will:

● Create a warm, welcoming environment in the Community Center.

● Perform proper opening, closing, and supervision of the Community Center.

● Conduct triage assessments with people needing services.

● Document services provided for individuals to meet community data needs.

● Maintain a clean, orderly, and safe day center.

● Conduct mail distribution, assign telephone usage, provide laundry and hygiene services, and assist people with other needs as directed by the mission of CF.

● Give direction to new guests for other appropriate programs and agencies for service.

● Enforce Community Center rules and regulation.

● Assist volunteer groups and agencies to conduct events and activities in the Community Center.

● Provide interview room access to outside agencies and personnel providing supportive services.

● Assist other departments and programs of CF as needed.

● Perform other duties as requested by the Hospitality Manager.

The Qualified Candidate is

● Highly intelligent with a high school diploma or equivalent

● Experienced monitoring large groups of people or mass movement situations

● Able to handle crisis situations while maintaining professional composure and confidence

● Committed to serving the guests of CF with compassion, dignity, and respect

● Clear and effective communicator

● Attentive to detail

● Competent in basic math skills

● Able to spend a significant portion of the day walking, lifting, pulling, pushing, twisting, leaning over, and bending at the knees numerous times during shift

● Able to lift up to 50lbs. continuously throughout the day

● Able to transition between tasks on a moment's notice

● Committed to and believes in the mission and vision of the CHATT Foundation

The Preferred Candidate is:

● Someone with a social work and/or case management background

● Able to serve individuals & families while utilizing best practices in the social work field (Trauma Informed Care, Motivational Interviewing and Vicarious Trauma).

Job Type: Full-time

Pay: $ $11.00 per hour

Benefits:

• Employee assistance program

Ability to Commute:

• Chattanooga, TN Required)

Work Location: In person