Retail Accounts Manager

Position Title: Retail Accounts Manager

Department: Program Development

Location: Remote

Reports To: Director - Retail Accounts

Installation Made Easy ("IME") provides software and process management that enable retailers and

contractors to offer installed home improvements to homeowners in a convenient, consistent, and

affordable manner. IME senior management has over 100 years of retail management and home

improvement industry experience.

The Retail Accounts Manager ("RAM") is a dynamic role that merges elements of the responsibilities

of an Account Executive and Project Manager, with an emphasis on relationship building. The primary

responsibility of the RAM is to drive revenue growth of both existing and new home improvement

programs for a specific Retailer.

The RAM is instrumental in driving cross-functional projects from inception to completion,

developing and launching new home improvement programs and enhancements, and maintaining robust

relationships with our retail and manufacturing partners. This role is crucial in ensuring the

successful delivery of strategic initiatives that directly impact the company's growth and success.

The RAM will have frequent interaction with all departments as well as senior and executive level

management.

The ideal candidate is confident, charismatic and has presence. The candidate should be comfortable

interfacing with all levels of an organization and be able to handle stressful situations with calm

and grace. Additionally, the RAM should have good business sense and be able to apply sound

judgment in complex situations. The candidate should be self-motivated and able to work

independently in a remote environment.

Essential Functions:

• Drive performance within assigned categories in terms of budget and other key metrics, such as

customer satisfaction scores, cycle times, close percentage and service issue rate.

• Lead the development, planning, and implementation of new initiatives and home improvement

programs for assigned categories.

• Enhance the effectiveness of both existing and new programs.
• Oversee project timelines, track progress, and ensure that all projects meet the company's high standards for quality and timeliness.
• Analyze existing business processes and metrics, identify areas for enhancement, and proactively seek ways to optimize efficiency and performance.
• Support the contractor network in real-time by training, coaching, influencing, and holding contractors of varying size and sophistication accountable to processes and standards.
• Produce detailed reports, timelines, and presentations to communicate expectations and progress to senior management, clients, and other stakeholders.
• Work closely with internal teams—including product development and merchandising—to address challenges and ensure seamless execution of programs.
• Collaborate with operations and technical teams to identify and resolve software issues, enhance program features, and improve internal processes.
• Write development requirements.
• Build and maintain strong relationships through regular communication, addressing concerns, and ensuring that all stakeholders are aligned with program objectives.
• Perform other duties as required.

Minimum Qualifications:

• Bachelor's degree in business administration or related field
• Experience in home improvement, retail, project management, or merchandising is preferred
• Proven ability to manage multiple projects and priorities simultaneously, with a track record of driving projects to successful completion
• Strong business acumen with an eye for detail and a commitment to excellence
• Exceptional communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner
• Self-motivated, independent, and able to thrive in a remote work environment
• Confident, charismatic, and capable of handling stressful situations with composure and professionalism
• Highly organized with excellent time management skills and a demonstrated ability to meet deadlines
• Computer literate, including proficient in Microsoft Office Suite and other computer software

Benefits to working with IME:

• 100% remote work environment
• Employer provided equipment.
• Medical, dental, and vision insurance

o Health savings plan includes employer contribution to health savings account.

• Medical and dental flexible spending accounts
• Company paid basic life, short-term disability, and long-term disability insurance.
• 401K plan with employer match

o Company matches 100% of the first 4% of salary deferrals.

o All contributions, including employer contributions, are 100% vested immediately.

• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand.
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off.
• And more

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.