National Account Manager

Position Title: National Account Manager - Canada

Department: Program Development

Location: Remote - Canada or US

Reports To: VP, Program Development

Installation Made Easy ("IME") provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

The National Account Manager position is a leadership role whose primary responsibility is the success of their assigned Retailer/Manufacturer accounts. While the role does not have direct reports, the National Account Manager is responsible for driving other individuals' and departments' performance as it relates to their accounts to ensure account initiatives and targets are met. 

The National Account Manager's success will be dependent on their ability to identify opportunities to grow revenue and gross margin, maintain performance standards, execute key initiatives, and build and maintain relationships in relation to their assigned accounts. 

The position is highly visible within the company and will have frequent contact with Senior Management, including the VP and Director of Operations, COO and CEO. Additionally, the National Account Manager will be required to liaise with cross-functional internal teams (Compliance, Licensing, Call Center, Customer Solutions, and IT) to help improve the overall Retail partner experience. 

The ideal candidate is a self-motivated, high-energy and charismatic person. The candidate should take ownership of their responsibilities and take initiative to drive the business. 

Essential Functions:

• Develop and execute strategies for increasing program performance, including:
  • Identifying gaps in performance using key metrics and budgeted targets
  • Collaborating with the operations team to compile reports to send to Retail Partner leadership. 
• Manage the onboarding of Providers identified by business partners including:
  • Creating and managing go-live schedule. 
  • Monitoring progress through onboarding. 
  • Developing and executing training.
• Serve as lead point of contact for Retailer/Manufacturer & National Providers for customer account management matters and proactively ensure the resolution of escalated issues. 
• Communicate clearly on a monthly basis (or more frequent as necessary) account performance and the progress of initiatives to the operations team. 
• Develop and/or refine processes for automation and efficiency, both internally and for our Retail and Manufacturer Partners. 
• Review, approve and manage existing Provider field support requests such as requests to add or remove stores, adjust coverage, change contact information, host additional trainings, and all administrative tasks associated with such requests. 

Minimum Qualifications: 

• Bachelor's degree with an emphasis in business management, project management, sales or related discipline;
• Must be bilingual in French and English, with strong verbal and written communication skills in both languages
• 5+ years of related experience;
• Professional demeanor;
• Sound judgment and strong problem solving ability;
• Ability to interact effectively with all levels of an organization, including executive and C-level
• Exceptional organization skills;
• Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail;
• Ability to adapt to changing or multiple priorities.

Preferred Qualifications: 

• Knowledge of the home improvement industry

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits to working with IME: 

• 100% remote work environment
• Employer provided equipment.
• Medical, dental, and vision insurance
• Company paid basic life, short-term disability, and long-term disability insurance.
• RRSP with a generous company matching contribution 
• Paid time off.
• And more

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.