Current jobs related to Director of Account Management - Remote, Oregon - Upshop

  • Senior Director, Account Management

    5 days ago

    Remote, Oregon, United States EPAM Systems, Inc. Full time

    You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for solving complex problems. Years of expertise in a combination of information technology, retail banking, wealth management, asset management, and capital markets. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior...

  • Account Director

    1 week ago

    Remote, Oregon, United States AppZen Full time

    AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card...

  • Lead Manager, Accounting

    5 days ago

    Remote, Oregon, United States Make-A-Wish Foundation of America Full time

    Who We Are:Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world's largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.Joining Make-A-Wish means...

  • Account Director

    7 days ago

    Remote, Oregon, United States Real Chemistry Full time

    At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency,...

  • Director / Account Director

    2 days ago

    Remote, Oregon, United States Command Full time

    We're looking for a talented Director to join our fully remote team.Who We're Looking ForThe ideal candidate is excited by complex technology and appreciates the intersection between communications and broader business initiatives. You'll thrive in fast-paced environments, love quick turnarounds, and enjoy working as an extension of your clients' teams....

  • Corporate Accounting Director

    2 weeks ago

    Remote, Oregon, United States Sevita Full time

    OUR MISSION AND PERFORMANCE EXPECTATIONSAt Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. Our extraordinary team offers innovative, quality services and support that lead to growth and new...

  • Account Director

    2 days ago

    Remote, Oregon, United States Spectrum Science Full time

    Description Connecting humankind to its best healthlife is not just our mission at Spectrum; it's what drives us to "Be Thinkful." A term we use to encourage innovation, spark creative solutions to our client's greatest challenges and your invitation to passionately share your unique perspective and ideas. As the only full-service, fully-integrated,...

  • Account Manager

    6 days ago

    Remote, Oregon, United States Mutual of Omaha Full time

    Location: RemoteWork Type: Full Time RegularJob No: 504328Categories: Marketing/CommunicationsApplication Closes: Open Until Filled As our Account Manager (Associate to Senior level depending on experience), you'll be the bridge between Marketing and our business partners — turning strategies into compelling campaigns that connect with customers and drive...

  • Account Director

    1 week ago

    Remote, Oregon, United States ApotheCom Full time

    About ApotheComApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical...

  • Account Manager

    5 days ago

    Remote, Oregon, United States SportsRecruits Full time

    About SportsRecruitsSportsRecruits is the leading sports recruiting network, connecting athletes, clubs, events, and college coaches throughout the recruiting process. The company's network and tools are trusted by major sports organizations including the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Each year, millions of connections are made...

Director of Account Management

2 weeks ago

Remote, Oregon, United States Upshop Full time

Role Overview

Upshop is transforming how grocery retailers produce, fulfill, and deliver fresh food and eCommerce orders. We are seeking a high-impact Director of Account Management to lead and scale a team of Account Managers responsible for driving Net Revenue Retention (NRR) and long-term customer value across our grocery retail portfolio.

This leader will elevate team capability, establish operational excellence, and partner cross-functionally to expand adoption of Upshop Solutions, our unified suite for grocery retail operations. The Director serves as both a strategic operator and executive leader, guiding Account Managers in building senior relationships, expanding whitespace, and delivering measurable financial impact for retailers.

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company's growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Our Values:

  • Extremely Accountable
  • Customer Obsessed
  • Always Innovating
  • Demand Excellence
  • Biased for Action

Key Responsibilities

Team Leadership & Talent Development

  • Lead, mentor, and develop a team of Account Managers responsible for renewals, expansion, and driving meaningful customer value and impact.
  • Set clear performance expectations rooted in NRR, adoption, and quantifiable customer outcomes.
  • Build a strong leadership bench by coaching AMs on strategy, executive engagement, and value consulting.
  • Recruit, onboard, and scale the team as the Account Management function grows and expands.

Strategic Account Growth

  • Own the development and execution of multi-year strategies that deepen customer engagement and expand usage of Upshop Solutions.
  • Guide AMs in navigating complex grocery organizations and building multi-threaded executive relationships.
  • Identify whitespace opportunities across customer networks and prioritize expansion initiatives.
  • Partner closely with Solutions Consulting, Customer Success, Product, and Marketing to align on customer value stories and expansion strategies.

Renewal Management & Revenue Forecasting

  • Own renewal performance and NRR forecasting at the portfolio level with high accuracy.
  • Build scalable, repeatable processes to proactively identify and mitigate risks across accounts.
  • Serve as an executive sponsor for major renewals, strategic customers, or accounts requiring senior leadership engagement.

Customer Value Delivery

  • Ensure Account Managers consistently articulate the operational, strategic, and financial impact of Upshop Solutions.
  • Partner with Solutions Consulting, Customer Success, Product, and Support to ensure seamless customer experiences and drive platform utilization.
  • Act as a voice of the customer internally, ensuring insights and feedback shape product development and service improvements.

Operational Excellence & Cross-Functional Leadership

  • Define and optimize the operating rhythms for account planning, QBRs, forecasting, and risk management.
  • Work with Revenue Operations to analyze trends, identify growth opportunities, and improve forecasting rigor.
  • Drive continuous improvement in processes, playbooks, team structure, and reporting as Upshop scales.
  • Collaborate with senior leadership across Sales, CS, Product, and Marketing to align on revenue strategy and customer impact.

Qualifications

Required

  • 8+ years in B2B SaaS Account Management, Customer Success, or Sales with direct revenue responsibility.
  • 4+ years leading teams of quota-carrying AMs or CSMs, ideally at the manager or senior manager level.
  • Proven track record of delivering strong NRR performance, renewals, and expansion in a SaaS or platform environment.
  • Strong understanding of grocery retail operations, decision-making structures, and enterprise account dynamics.
  • Outstanding executive communication, strategic thinking, and leadership presence.
  • Demonstrated success driving cross-functional alignment with Solutions Consulting, Customer Success, Product, and Revenue Operations.

Preferred

  • Experience with technology supporting grocery operations, retail systems, or eCommerce workflows.
  • Prior leadership supporting enterprise or multi-banner grocery organizations.
  • Experience building scalable processes, operating frameworks, and account playbooks.

Success Factors

  • Consistently delivers on NRR and renewal goals while driving measurable customer value and impact.
  • Builds and sustains a high-performing Account Management organization with strong succession depth.
  • Expands adoption of Upshop Solutions across customers through strategic planning and relationship leadership.
  • Improves cross-functional visibility into customer outcomes, risks, and growth opportunities.
  • Demonstrates deep understanding of grocery operations and how Upshop Solutions supports customer success.