Sales BDC Call Center Representative

Job Title: Sales BDC Call Center Representative

Location: El Centro, California

Department: Business Development Center (BDC) / Sales

Reports To: BDC Manager / Sales Manager

Employment Type: Full-Time, 40 hours per week

Compensation: $16.50/hourly, with a monthly performance-based incentive plan

Are you a money-motivated, high-energy people person ready to break into the automotive industry to take your career to the next level? Applying for the Sales BDC Call Center Representative role with our group means joining a fast-paced, team-driven environment where every call you make has the power to drive real traffic and sales across three of the most recognized OEM brands in the El Centro area. Don't sleep on this opportunity Act now for the chance to get your foot in the door with an automotive group that believes in growing our team from within and giving them the tools to build an amazingly lucrative career in retail automotive

At Kaizen Automotive Group, we've built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining Kaizen Automotive means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your career to the next level, the Kaizen Automotive Group wants to hear from you

As a family-owned and operated company, the Kaizen Automotive Group is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why the Kaizen team is proud to provide the following benefits as options for our Full-Time employees:

• Competitive Compensation Plans
• Medical, Dental and Vision Plans
• Life and Disability Insurance
• 401K
• Paid Time Off and Sick Time
• Professional Development and Room for Growth
• Department Specific and Company-Wide Appreciation Events
• SO MUCH MORE

Hiring Location:

The Sales BDC Call Center Representative will work out of our Imperial Valley Chevrolet store with our Call Center team booking sales appointments for our Imperial Valley Chevrolet, Honda, and Hyundai locations.

Position Summary:

The Sales BDC Call Center Representative is responsible for initiating and managing communications with potential and existing customers through both outbound and inbound calls. This role plays a critical part in driving traffic to the showroom across three leading OEM automotive brands. The ideal candidate is highly motivated by earning potential, skilled at managing their own time, and enjoys engaging with customers in a fast-paced, team-oriented environment. This is an excellent opportunity for individuals who are looking to grow into a sales career within the automotive industry.

Key Responsibilities:

• Make a high volume of outbound calls daily to generate sales and service traffic for three OEM dealership brands.
• Answer inbound customer calls professionally and direct inquiries to the appropriate department.
• Follow up with leads generated through digital campaigns, web inquiries, and marketing efforts.
• Log all customer communications in CRM systems accurately and promptly.
• Maintain an organized call schedule and follow-up cadence to ensure maximum contact and conversion.
• Provide accurate automotive product and services information as needed.
• Meet or exceed performance targets including contact rate, appointment setting, and customer satisfaction metrics.
• Collaborate with the various departments across the dealerships to ensure a smooth customer experience.
• Demonstrates professionalism and respect for the business, colleagues, and customers in every interaction, following all related policies an
• Attend training and development sessions as required.

Qualifications:

• High School diploma or equivalent required.
• 2 years of previous experience in a call center, customer service, or sales environment preferred.
• Excellent verbal and written communication skills, with the ability to send emails and texts in a professional tone primarily in the English language.
• Ability to remain patient during escalated call scenarios with the resilience to bounce back and refocus on the required workload.
• Strong organizational skills and the ability to self-manage workload and time.
• Goal-oriented with a strong desire to succeed and grow professionally.
• Comfortable using CRM software, phone systems, and general office technology.
• Ability to work in a large team environment where daily collaboration will be required.
• Must be available to work retail hours including days, evenings, and weekends to ensure customer calls and questions are answered during peak hours and high-traffic sales days. Saturday and every other Sunday will be required.

Preferred Attributes:

• Spanish Bilingual preferred but not required.
• Familiarity with the automotive industry or dealership operations is a plus.
• A career-minded individual interested in progressing into a sales or customer relationship role.

Are you ready to EARN YOUR TRUE WORTH and showcase your ability to drive sales traffic for an automotive group that refuses to slow down?? APPLY NOW…the Kaizen Automotive Group is waiting to hear from you

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Car sales, automotive sales, CSR, brand ambassador, associate, consultant, agent, reservations, guest, concierge, booking, booker, appointment setter, appointments, receptionist, front desk, operator, genius, dealership, commission, paid training, entry level, promotions, server, bartender, host, hostess, reservation, service, help desk

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Experience:

• Customer Service/ Sales: 2 years (Preferred)

Work Location: In person