Senior Call Center Representative
4 days ago
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Call Center Team Lead – Bath Remodeling Industry
El Cajon, CA (On-Site) | $28–$32/hour + Performance Bonuses | Full-Time | Growth Opportunity | Immediate Start
Bath Fitter San Diego is looking for an experienced and tech-savvy Call Center Team Lead to join our high-performing in-house team. If you're passionate about leadership, coaching, and driving results in a fast-paced environment, this is your opportunity to make a direct impact in the home improvement space.
About Us:
Bath Fitter is a leader in bath and shower remodeling. Our San Diego team is a high-volume, fast-paced operation with a strong focus on quality service and customer experience. We invest heavily in lead generation and take pride in delivering top-tier service to homeowners across Southern California.
About the Role:
As our Call Center Team Lead, you will be both a hands-on contributor and a team coach. This is not a behind-the-scenes management role — you'll be actively engaging with customers, coaching your team, and using data to fine-tune performance. You'll be a key player in enhancing how we handle leads, set appointments, and deliver exceptional service.
What You'll Do:
-Lead and support an in-house call center team
-Handle inbound and outbound calls to schedule appointments and follow up on leads
-Provide ongoing coaching and performance feedback to team members
-Monitor KPIs and team metrics to identify trends and improve performance
-Generate, update, and analyze reports to guide decisions
-Collaborate with internal teams and affiliates to drive lead quality and conversion
-Optimize team workflows and contribute to process improvements
-Ensure accurate CRM data entry and use digital tools effectively
-Uphold high standards for professionalism, customer care, and results
Work Location:
In-Office | El Cajon, CA
This role requires 80–100% in-office presence
Hybrid work may be possible after team growth and ramp-up
Compensation & Benefits:
-$28–$32/hour, based on experience
-Performance-based bonuses
-Opportunity for growth and promotion
-Work in a respected and well-known home improvement franchise with high marketing investment
Next Steps:
Job Type: Full-time
Pay: $ $32.00 per hour
Work Location: On the road
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