Lead Concierge

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The Lead Concierge is responsible for actively supporting successful box office operations and working to coordinate a hospitable, smooth and efficient experience for guests. This role works closely with the Box Office Manager to support and handle box office administrative functions, ticketing and guest correspondence, and communicate with efficiency, accuracy and hospitality.

Overview of Responsibilities

• Actively participate in daily box office operations and administrative tasks associated with guest relations
• Assist in coordination of box office tasks including placement of ushers and box office staff
• Presence during seating on the floor to help address issues as needed
• Handle email, phone and in-person responses for accuracy, completion, and approved hospitality format
• Greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated
• Handle in-person ticket sales during box office hours
• Troubleshoot and support guest purchases and transactions
• Serve as the point of reference for guests who need assistance or information
• Assist Box Office Manager in completing the walk-up ticket sales and waitlist sales reports
• Notify ticket holders of changes and/or cancellations
• Support Vinofile spendings and points reconciliation
• Support inventory of City Winery merchandise/ retail
• Create "show doc" excel files for all newly booked shows and events
• Adding guests to comp list that are submitted to concierge
• Maintain a neat and tidy Box Office
• Approve ticket returns or refunds as applicable
• Handle comp lists to ensure seat availability for all with room for wait list guests and walk ups
• Note special needs guests/VIP's or other special arrangements in "show docs"
• Close out and reconcile daytime box office transactions at close of shift
• All other reasonably assigned duties, tasks, projects, implementations, as per business need

Minimum Qualifications

• Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience
• Exceptional hospitality and guest service skills
• Polished presentation
• Proficient typing and computer skills
• Aptitude in resolving issues with a customer-focused orientation
• Effective communication skills both written and verbal
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 50 pounds when needed

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

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