Guest Experience Butler

4 days ago

Boston, Massachusetts, United States Raffles Hotels & Resorts Full time $60,000 - $80,000 per year

Company Description
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description
This key role encompasses a spectrum of responsibilities from arrival, in-house, and departure arrangements. Reporting to the Butler Manager and Front Office manager on duty, the role ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.

The Guest Experience Butler will act as the epicenter of the department, orchestrating front-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of guest experience, personalizing interactions in person with the aim to guide guests throughout their stay.

An ambassador of the hotel, he or she will take the lead in ensuring the guest experience during the guest stay journey is well harmonized. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, concierge and other touch points.

Qualifications

  • Previous experience in front office, concierge, guest experience is preferred.
  • Strong organizational skills and the ability to maintain performance under high pressure.
  • Excellent communication skills, both written and verbal, including record-keeping and endorsement.
  • Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.
  • Creative and service oriented with keen eye for detail.
  • Results driven, with the ability to demonstrate initiative and work under minimal supervision.
  • Working knowledge of relevant software (Property Manager System, MS Office Suite) - Prior knowledge of specifically Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred.

Additional Information

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Excellent Company benefits including medical, dental, vision and life insurance.
  • Personalized development opportunities across Accor's extensive brand portfolio.
  • Ability to make a difference through our Corporate Social Responsibility activities

  • Guest Experience Coordinator

    4 days ago

    Boston, Massachusetts, United States The Newbury Boston Full time $25,000 - $40,000 per year

    Compensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospitality industry, this...

  • Guest Experience Specialist

    4 days ago

    Boston, Massachusetts, United States VIO Med Spa Full time $40,000 - $60,000 per year

    Guest Experience Specialist$18 - $23+ Per Hour with uncapped bonusesSpa ManagerGuest Experience Specialists work closely with the spa manager, Nurse, Nurse Practitioner, Physician's Assistant, and EstheticianThe Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk...

  • Guest Engagement Associate

    4 days ago

    Boston, Massachusetts, United States Chicago Illusions LLC Full time $40,000 - $60,000 per year

    MUSEUM OF ILLUSIONS – BostonJOB ADWe invite you to become a team member of one of the fastest growing museum franchises located in Faneuil Hall Our mission is to enable fun and engaging opportunities combined with innovative educational experiences to people of all agesWe are looking for team members with flexible schedules who love interacting with the...

  • Guest Service Representative

    4 days ago

    Boston, Massachusetts, United States Sentara Health Full time $30,000 - $60,000 per year

    City/StateSuffolk, VAWork ShiftRotatingOverview:Sentara Health is hiring a Guest Service Representative to work flexi rotating shifts at Sentara Obici Hospital and Sentara Bellharbour in the Emergency Room and at the front desk.OverviewThe Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members....

  • Customer Experience Coordinator

    2 days ago

    Boston, Massachusetts, United States Suitsupply Full time $40,000 - $52,000 per year

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • chief engineer hotel experience

    4 days ago

    Boston, Massachusetts, United States iHire Full time $70,000 - $100,000 per year

    THE PHILLIPS GROUP has partnered with iHire to reach top talent for their opening below. Check it out and apply todayCHIEF ENGINEERThe Chief Engineer supervises the maintenance operations and physical condition of the hotel to ensure highest standards of guest satisfaction within allotted budget. The requirements listed below are representative of the...

  • Workplace Experience Specialist

    5 days ago

    Boston, Massachusetts, United States Port Full time $60,000 - $90,000 per year

    About the Role:As Port continues to grow, we're looking for a Workplace Experience Specialist in Boston to create an environment where our people and culture thrive. This role is the heartbeat of our office, ensuring everything runs smoothly, every detail reflects our values, and every team member feels supported and energized to do their best work.You'll...

  • Workplace Experience Specialist

    5 days ago

    Boston, Massachusetts, United States Port Full time $40,000 - $60,000 per year

    About the Role:As Port continues to grow, we're looking for a part-time Workplace Experience Specialist in Boston to create an environment where our people and culture thrive. This role is the heartbeat of our office ensuring everything runs smoothly, every detail reflects our values, and every team member feels supported and energized to do their best...

  • Guest Support Services – Full Time Rotating Holidays, 2nd Shift

    2 days ago

    Boston, Massachusetts, United States BMC Software Full time $40,000 - $70,000 per year

    POSITION SUMMARY:Under direct supervision of Support Services Leadership, operates the hospital's telephone paging, alert and contingency recall systems. Provides patient, services and staff related information to the general public, patients, hospital staff and maintains on-call/rotation schedule for clinical staff. Provides all duties related to a Call...

  • President / CEO - and Unboxed Experiences

    13 hours ago

    Boston, Massachusetts, United States City Brew Tours Full time $85,000 - $200,000 per year

    About UsCity Brew Tours has been leading craft beer experiences since 2008, operating in more than 20 cities across the U.S. and Canada through a mix of corporate and franchise markets. In addition to in-person tours, City Brew Tours manages a growing direct-to-consumer business that includes a monthly beer subscription and limited-edition holiday beer boxes...