Administrative Services Manager

Location:710 James Robertson Parkway 6th Floor Andrew Johnson Tower Nashville, Tennessee 37243

Description:

The Tennessee Department of Health (TDH) has an opening for an Administrative Services Manager (ASM) to serve as a Program Manager within the Communicable and Environmental Diseases and Emergency Preparedness Division (CEDEP). Below you will find an overview of the roles and responsibilities for this position. This is a hybrid remote/in-office position that also requires up to 30% travel, and the chosen candidate will be expected to report to the office in Nashville, TN, and travel to offsite locations across the state as requested to fulfill the duties of this role.

Minimum Qualifications:

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to substantial (five or more years of) full- time increasingly responsible professional administrative or program/project management experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub- professional, paraprofessional, or professional experience may be substituted for the required education on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public health, behavioral health, public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, for a maximum of two years.

Roles and Responsibilities:

The Administrative Services Manager (ASM) is a grant-funded, contract position responsible for serving as a Program Manager for the TDH Mental Health First Aid (MHFA) Program. The ASM will be responsible for program and project management, developing written guidance and visualizations, providing oral presentations to professional audiences, and engaging in continuous process improvement and evaluation.

Duties/responsibilities for this position include, but are not limited to:

• Serve as the primary Program Manager for Mental Health First Aid Program in rural public health regions, Metro Health Departments, and community-based organizations in TN
• Conduct trainings as a certified Mental Health First Aid Instructor for Health Department staff and community partners, traveling statewide as needed
• Provide mentorship and support to TDH's MHFA instructors in assigned regions
• Develop grant-related progress reports, annual reports, or workplans as appropriate and as requested by supervisor or team lead; provide grant and budget input and support as requested
• Assist with maintaining databases and spreadsheets, ensuring data quality. Create or generate status reports for team/supervisor as requested
• Create professional written communications and visualizations, such as infographics and one-pagers, ensuring content aligns with established guidelines and best practices
• Prepare and provide mental health-related oral presentations for professional audiences, ensuring content aligns with established best practices and frameworks
• Proactively identify areas for program and process improvement and develop innovative solutions for identified issues
• Attend and lead meetings for MHFA instructors, MHFA vendor, public health staff, and community partners
• Conduct outreach in the community to recruit and train target populations, such as first responders, educators, and other healthcare professionals
• Serve as liaison for mental health-related workgroups and collaborations
• Assist with ad hoc mental health initiatives and requests as directed by supervisor

Desired Knowledge, Skills, and Abilities:

• Knowledge of mental health topics and passion for promoting mental wellbeing required
• Advanced experience with MS Office Suite (Word, Excel, PowerPoint)
• Current Mental Health First Aid Instructor certification preferred
• Strong organizational skills and attention to detail
• Excellent written communication and business grammar skills required
• REDCap experience preferred but not required
• Ability to work effectively independently and as part of a team
• Conflict management
• Ability to handle important matters while maintaining confidentiality
• Proficiency with building, updating, and maintaining spreadsheets, presentation software, and working efficiently in multiple databases
• Utilize effective time management in conjunction with communication to create realistic expectations for others
• Grant or contract management experience preferred

Background Verification

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

TN Package with TN Counties

• Criminal County/Statewide - 7 years address
• Federal - 7 years address
• Global Watch
• National Criminal Record Search
• Address Locator
• Sex Offender Registry
• AKAs - Search current name and all additional names.

Break Out Invoice By

Breakout Invoice By Classification

Type

Category

Qualification

Description

Competency

Required

Software

Others

Adobe Acrobat

Novice (1-3 Years)

No

Skills

Others

Correspondence - Email

Proficient (4-6 Years)

Yes

Skills

Others

Correspondence - General

Proficient (4-6 Years)

Yes

Skills

Others

Customer Service Skills

Proficient (4-6 Years)

Yes

Skills

Others

Data Entry

Novice (1-3 Years)

Yes

Skills

Others

Emailing

Proficient (4-6 Years)

Yes

Software

Others

Microsoft Excel

Novice (1-3 Years)

Yes

Software

Others

Microsoft PowerPoint

Proficient (4-6 Years)

Yes

Software

Others

Microsoft Word

Proficient (4-6 Years)

Yes

Skills

Others

Scheduling

Proficient (4-6 Years)

Yes

Skills

Others

Technical Skills

Proficient (4-6 Years)

Yes

Skills

Others

Travel Arrangements

Proficient (4-6 Years)

Yes

Skills

Others

Typing

Proficient (4-6 Years)

Yes

Skills

Others

Verbal Communication

Proficient (4-6 Years)

Yes