Tax Collector Call Center

6 days ago

Phoenix, Arizona, United States SunSoft Online Full time $45,000 - $65,000 per year
This is a Hybrid Position. The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance.To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.This position includes the following:Reviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsContacts taxpayers via phone call to resolve delinquent tax liabilities, as assignedSchedules field visits to taxpayer's residencies, places of employment, and/or business locationsEducate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax complianceNegotiate payment arrangementsParticipate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a saleSkills Required:Strong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills Preferred: Spanish-speakingExperience Required:Previous two positions should each be at least one consecutive year in a fast paced call center.National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)Experience Preferred:Experience with participating in process improvement activitiesEducation Required:High school diploma or equivalentEducation Preferred:Associates Degree or higher

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