Tax Collector 2

2 days ago


Phoenix, Arizona, United States I3 INFOTEK INC Full time

This position includes the following:

  • Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Documenting actions taken into multiple systems
  • Participating in all team engagement activities
  • Meeting performance expectations
  • Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
  • Schedules field visits to taxpayer's residencies, places of employment, and/or business locations
  • Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
  • Negotiate payment arrangements
  • Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required:

  • Strong ability to multitask
  • Basic use of Microsoft Word, Excel and Google Workspace
  • Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally
  • Great interpersonal skills
  • Retain knowledge easily
  • Creative in problem solving
  • Goal oriented
  • Organized

Skills Preferred:

  • Spanish-speaking

Experience Required:

  • Previous two positions should each be at least one consecutive year in a fast paced call center.
  • National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher


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