Helpline and Care Coordinator

17 hours ago


Remote, Oregon, United States Parents for Peace Full time

Helpline and Care Coordinator

Parents for Peace (P4P) is a 501(c)(3) empowering families across North America to break the cycle of extremism. Upholding non-partisan public health principles, we offer a confidential helpline and specialized coaching to intimate bystanders (e.g., parents, friends, spouses, etc.) struggling with the radicalization of a loved one. We focus on teaching intimate bystanders how to identify signs and root causes of radicalization to be fit to tackle them to build resilience and enduring strength within families and communities.

Hundreds of hours assisting diverse families on cases stemming from a wide range of extremist ideologies have enabled us to develop unique frontline expertise on the radicalization process. Driven by a sophisticated intervention protocol developed in conjunction with global experts, P4P's helpline has helped dozens of people detach from extremist behavior – and in the process, prevented potential acts of violence.

We are recruiting a Helpline and Care Coordinator to answer calls to the helpline, schedule intervention sessions, help manage external communications and connect participants with resources to address their unique needs.

This position is contingent on federal funding through Targeted Violence and Terrorism Prevention (TVTP) grants, and is scheduled to be funded through September 2026. However, this position will no longer be funded if grant funds are eliminated. This is a part-time position with hourly compensation.

Primary Duties

  • Answer helpline inquiries
  • Conduct initial and full intakes with new participants
  • Brief the intervention team on new intakes during the case consultation meeting
  • Schedule indirect and direct sessions between the intervention team and participants
  • Assist with on-ramping and off-ramping activities for participants
  • Connect participants with relevant resources to address their needs

Additional Duties

  • Assist with the following TVTP 2024 grant objectives:
  • Assembling a focus group for participant feedback.
  • Implementing two pilot screening tools to assess participants.
  • Collecting staff feedback on screening tools
  • Updating the care coordination tracking process
  • Updating protocol for care coordination sessions.
  • Collecting participant feedback from care coordination sessions.
  • Assist with relevant research-related tasks

Supervision

The Helpline and Care Coordinator will report to the Program Director.

Qualifications

  • A bachelor's or master's degree in relevant fields (Social work, Psychology, Counseling, etc.)
  • Strong organizational, problem-solving, interpersonal, and communication skills
  • Knowledge and understanding of the field of radicalization and extremism (preferred)

Remote Work Policy

This is a fully remote position.

Job Type

Part-Time

Compensation

$18.50 an hour, with the opportunity to raise the hourly rate in six months based on job performance.

Time Commitment

20 hours per week

Work Location

Remote

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: Remote


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