Technical Analyst

7 days ago

Richmond, Virginia, United States SS Solutions Full time $60,000 - $80,000 per year

seeking a skilled
IT Support Specialist
to provide comprehensive technical assistance and end-user support. This role is responsible for managing and resolving technical issues via helpdesk systems, troubleshooting a wide range of hardware and software, and maintaining IT assets. The ideal candidate will possess strong communication and problem-solving skills, ensuring all staff receive clear, effective, and timely technical support.

Top Technical Skills

  • Helpdesk Support & Ticketing Systems
  • Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting
  • Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management
  • Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration
  • Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management
  • Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

  • Customer Service & Communication
  • Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration
  • Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management
  • Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation
  • Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support

Provides training and guidance to end users and staff on IT systems and processes as needed.

Skills and Qualifications

Telecommunications skills (POTS lines, VoIP, and cell)

A/V Systems Support

Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary

Customer Oriented and Team Player

Computer diagnostics and remediation

Strong ability to effectively communicate

Additional duties as needed.

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