Technical Support Analyst 2

7 days ago

Richmond, Virginia, United States V-Soft Consulting Group, Inc. Full time $50,000 - $70,000 per year

Technical Support Analyst 2 (Onsite)
Primary Location: Richmond, Virginia
V-Soft Consulting is currently hiring for a
Technical Support Analyst 2
for our premier client in
Richmond, Virginia
.

Knowledge, Skills And Abilities »
Top Technical Skills:
Helpdesk Support & Ticketing Systems

  • Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hardware & Software Troubleshooting:

  • Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Telecom & Mobile Device Management:

  • Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Application Installation & Configuration:

  • Experience installing and configuring software applications across various systems.

Inventory & Asset Management:

  • Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths
Customer Service & Communication:

  • Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration:

  • Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management:

  • Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation:

  • Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support:

  • Provides training and guidance to end users and staff on IT systems and processes as needed.

Nice To Have

  • Telecommunications skills (POTS lines, VoIP, and cell).
  • A/V Systems Support.

What You'll Do
Job Responsibilities:

  • Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary.
  • Customer Oriented and Team Player.
  • Computer diagnostics and remediation.
  • Strong ability to effectively communicate.
  • Additional duties as needed.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call

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