Technical Support Analyst

6 days ago

Richmond, Virginia, United States nLeague Full time $60,000 - $90,000 per year

Job ID: 777729
Position: Technical Support Analyst 2
Department: DGS
Location: 101 North 14th Street Richmond, Va. 23219
Duration: 06+ Months
Top Technical Skills

  • Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

  • Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
  • Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.

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