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Billing Coordinator
2 weeks ago
About ClubReady
Based in St. Louis, ClubReady is a leader in providing club management software and professional services for the health, fitness, and personal training industry. The solution we provide is the only one that masters the complete fitness community experience, linking owners with staff, staff with customers and customers with all aspects of their club and fitness experience. We are a fast-paced environment, we look for people that are 'doers' that will thrive in a setting that is collaborative, fun and focused on the next phase of our growth.
About the role
The Billing Coordinator will be responsible for facilitating all ClubReady billing functions, including products like Performance IQ, CR Connect, My Fit App, iKizmet, and core software billing. This position ensures billing is completed accurately and in accordance with customer contracts or Master Service Agreements (MSAs). The Billing Coordinator will support a wide range of clients, from large enterprise brands to small business locations, requiring exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities. The role also involves assisting with audits and participating in special billing projects to support continuous improvement within the department.
What you'll do
- Process billing for ClubReady products, including Performance IQ, CR Connect, My Fit App, and core software services.
- Review contracts and MSAs to ensure billing is accurate, timely, and aligned with customer agreements.
- Prepare and issue invoices, track payment status, and support collections as needed.
- Conduct billing audits to ensure compliance, accuracy, and consistency across accounts. Managing upwards to 5,000 clients billing.
- Assist with billing-related projects, including system enhancements, data reviews, and process improvements.
- Collaborate with internal teams (Sales, Customer Success, Finance) to resolve billing discrepancies or customer inquiries.
- Maintain accurate financial and billing records for reporting and compliance.
- Deliver a high level of customer service to both enterprise clients and small business customers.
Qualifications
- 2+ years of experience in billing, accounts receivable, or related financial operations.
- Strong knowledge of invoicing, contract compliance, and payment reconciliation.
- Excellent attention to detail and organizational skills.
- Proficiency with billing systems, data entry, and Microsoft Office (Excel, Outlook, Word).
- Strong communication skills, both written and verbal, with the ability to interact with internal teams and external clients.
- Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
ClubReady/Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
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