Administrative Assistant

Thank you for considering a career at Mercy Health

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position:

Responsible for all aspects of scheduling, pre-registration and financial clearance functions associated with the respective specialty procedures.  Respond to heavy call volume from various sources to include patients, physicians, hospitals and other professionals in the medical field.  Responsibilities include collection and validation of accurate patient demographic and insurance information, obtaining pre-certification/authorization, scheduling for outpatient services, and entering information into multiple systems. Collections of co-pays and previous balances.

• Provide support to leadership team to include planning events, taking minutes, preparing communications and presentations as needed, and effectively communicating to internal and external stakeholders.

• Collaborate with leadership to ensure policies and procedures are maintained and that promote efficient, effective practices and continuous quality improvement.

• Collaborate with leaders to implement and assist in communicating policies, practices, and procedures.

• Support timekeeping software by reviewing timecards and managing errors.

• Manage travel budget and professional development requests in collaboration with leadership.

• Demonstrate initiative, critical thinking skills, a high level of attention to detail, prompt follow through, and professionalism. Resolve problems by analyzing data, identifying possible solutions, and escalate with leadership team when needed.

• Take ownership of assigned tasks and manage them from start to finish. Work independently and manage multiple projects simultaneously.

• Manage accurate data for reports and communications. Prepare and maintain reports for compliance, accreditation, and regulatory standards.

• Facilitate annual/semi-annual projects.

• Prepare written communications and/or visual presentations of project updates in partnership with leadership including findings and recommendations to a broad range of audiences.

• Create and maintain trusting relationships with diverse stakeholders. Collaborate effectively with the leadership team and leaders throughout the organization. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

High school diploma or GED (required)

2 Year/ associate degree (preferred)

Work Experience

Proven experience as an assistant with a focus on quality outcomes (preferred).

Training

None

Language

None

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone

Skills

Relevant Computer systems - Epic preferred

Attention to detail

Acceptance of authority

Critical thinking

Communication with guests

Teamwork

Conflict resolution

Active listening

Relationship building

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer

•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR a), a) and a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team