Senior Operations Support IT Analyst

2 days ago

Charlotte, NC, United States Global Channel Management Full time

About the job Senior Operations Support IT Analyst

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience

Senior Operations Support Analyst requires:

  • Strong Salesforce administration proficiency (security model, data management, customization)
  • Working knowledge of MuleSoft Anypoint Platform and API management
  • Experience with SOQL, Data Loader, REST/SOAP APIs
  • Charlotte, NC ; Iselin, NJ
  • Basic understanding of Apex and Visualforce for troubleshooting
  • Familiarity with version control and change management
  • Salesforce Administrator certification (ADM 201)
  • Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
  • Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
  • Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties:
  • Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
  • Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
  • Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
  • Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
  • Partner with business users and development teams; translate technical concepts; participate in release management and testing
  • Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

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