Senior Systems Analyst

2 weeks ago

Charlotte, NC, United States Global Channel Management Full time

About the job Senior Systems Analyst

Senior Systems Analyst needs 3 or more years working with Windows and Linux Operating Systems

Senior Systems Analyst requires:

  • 3 or more years working with Enterprise Content Management (ECM) Systems - Mobius preferred
  • 3 or more years working with Windows and Linux Operating Systems
  • 3 or more years working with Oracle Databases.
  • Proficiency with scripting and automation - ie Batch, Postman, or PowerShell
  • Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues.
  • Development\support experience in Java using Spring Framework platform
  • Development\support experience in Microservices using containerization and cloud technologies.
  • Proficiency with monitoring and alerting tools such as Splunk, Dynatrace or Grafana
Preferred Skills:
  • Experience with ITIL applications such as ServiceNow
  • Proficiency with Webserver technology, Apache Tomcat preferred
  • Experience with Mainframe
  • Experience with network load balancing such as F5
  • Experience with creation and administration of Sharepoint and Confluence
  • Ability to handle complex operational tasks and recommends processing and technology changes
  • Ability to work with multiple business and IT partners in a production support and/or development role
  • Detailed oriented and collaborative
Senior Systems Analyst duties:
  • Work on Production issues and to provide timely diagnostics, recommendations and resolution.
  • Interface with upstream and downstream applications and business operations teams on issues and problems.
  • Identify areas of improvement in end user support, implementing automation and monitoring
  • Interpret and appropriately triage IT issues reported by users
  • Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues
  • Learn new technologies as requested
  • Participate in an on-call rotation and respond to afterhours issues as needed.

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