Epic Ambulatory Application Support Analyst

This is a remote position.

Job Title: EpicCare Ambulatory Application Analyst Go-Live Support (Remote, 3-Month Contract)

Start Date: ASAP

Location: Remote (U.S.-based preferred)

Engagement Type: 3-Month Contract, Full-Time Hours

Schedule: Core business hours + Go-Live On-Call Rotation

We are seeking an experienced EpicCare Ambulatory Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract role focused heavily on break/fix support, troubleshooting, and stabilizing workflows in the Ambulatory environment.

The ideal consultant is comfortable operating in a fast-paced, high-volume ticketing environment, collaborating with clinical and operational staff, and participating in an on-call schedule during go-live to ensure 24/7 coverage and rapid issue resolution.

• Provide day-to-day break/fix support for EpicCare Ambulatory during and after go-live.
• Triage, analyze, and resolve end-user tickets related to EpicCare Ambulatory workflows, build, and configuration.
• Work within the organization's ITSM/ticketing system to manage, prioritize, and document incidents and service requests.
• Partner with clinical, operational, and IT stakeholders to understand issues, reproduce problems, and validate fixes.
• Perform root cause analysis and implement sustainable solutions, not just temporary workarounds.
• Configure, maintain, and optimize EpicCare Ambulatory build (profiles, preference lists, templates, order sets, navigators, SmartTools, etc.) as needed to support stabilization.
• Support end-user adoption by providing clarifications, quick answers, and guidance on Epic workflows.
• Participate in on-call rotations (evenings, nights, and/or weekends as required) during the go-live window to ensure timely response to critical issues.
• Escalate complex issues appropriately to senior analysts, architects, or Epic TS as needed.
• Ensure all changes follow established change management and governance processes.
• Create and maintain clear documentation for fixes, configuration changes, and known issues/workarounds.

• Duration: Approximately 3 months (with potential for extension based on project needs).
• Start Date: ASAP consultants must be able to ramp quickly.
• Location: 100% remote; may require occasional extended hours to align with go-live and clinic schedules.
• Hours: Full-time (40 hours/week) with additional hours possible during peak go-live periods and on-call coverage.

Required Qualifications:

EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory.

2+ years of experience as an Epic Application Analyst, with at least 1 recent go-live or major upgrade in an Ambulatory setting.

Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory.

Strong understanding of ambulatory clinical workflows, including provider documentation, ordering, messaging/in-basket, scheduling, and patient access workflows.

Ability to work effectively with physicians, advanced practice providers, nurses, and clinic staff to diagnose and resolve issues.

Proficiency with IT service management processes and ticketing tools (ServiceNow, Remedy, Cherwell, etc.).

Strong analytical and problem-solving skills with a detail-oriented and structured approach.

Excellent communication skills, both written and verbal, with the ability to interact effectively in a remote environment (Teams/Zoom/Chat).

Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.

Preferred Qualifications:

Previous experience supporting a large, multi-facility health system during Epic go-live or optimization.

Experience collaborating with other Epic application teams (e.g., Cadence, MyChart, Beacon, Orders, Resolute, etc.) on integrated workflows.

Familiarity with change control, release management, and formal testing processes (unit, integrated, and regression testing).

Experience generating or supporting training materials, tip sheets, or quick reference guides for end users.