Senior Support Analyst

Job Family

Support

No. of Positions

1

Job Description (Posting).

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

• Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
• Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
• Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
• Identify opportunities for automation and implement tools to streamline support processes.
• Monitor system performance and provide recommendations for improvements to optimize system reliability.
• Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
• Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.
  

• In-depth knowledge of site reliability engineering (SRE) principles and best practices.
• Proficiency in system monitoring, incident management, and performance tuning tools.
• Strong understanding of cloud services, microservices architecture, and containerization technologies.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Experience with scripting languages (e.g., python, bash) for automation and tool development.
• Familiarity with agile methodologies and devops practices for continuous integration and delivery.
• Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
  

Certifications: Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.

Employee Group

Business Line FT

City

Charlotte

Entity

CSW

Auto req ID

1636547BR

Expected Date of Closure

12-Feb-2026

Pay Range Minimum

49000

Pay Range Maximum

101200

Skill (Primary)

Modern Application Development-DevOps (Modern AD)-Site Reliability engineering (SRE)

Skill Level 3 (Secondary Skill 1)

Tools and Standards (APPS)-DevOps Test Automation-DevOps Test Automation_Grafana

Skill Level 3 (Secondary Skill 2)

Tools and Standards (APPS)-DevOps Test Automation-DevOps Test Automation_Prometheus