IT Help Desk Specialist

1 week ago


Westmont, IL, United States Revel Staffing Full time
Job Description
A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist. This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

Key Responsibilities
  • Serve as first-line technical support for on-site and remote employees across the U.S. and international offices.
  • Troubleshoot and resolve hardware, software, network, and infrastructure issues.
  • Configure, deploy, and track desktops, laptops, and peripherals.
  • Manage user onboarding/offboarding, hardware procurement, and system documentation.
  • Provide user training and create support resources.
  • Collaborate with vendors and internal stakeholders to maintain high service levels.
Qualifications
  • Associate degree in Computer Science, Information Technology, or equivalent work experience.
  • DataClear Certification (or equivalent recognized data-security credential) required.
  • Minimum 1 year of technical support or help-desk experience.
  • Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS).
  • Excellent customer service and ability to explain technical concepts to non-technical users.
  • Ability to lift and carry IT equipment up to 50 lbs.
Benefits
  • Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing.
  • Generous paid time off, holidays, and parental leave.
  • Flexible work options; position requires approximately 60% on-site presence.
  • Professional growth and development opportunities.


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