Digital Channel Business Analyst

5 days ago

Silver Spring, Maryland, United States EagleBank Full time
Overview

We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.

EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $69,807 to $110,222. Additional compensation may be possible based on experience and skills.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work program which allows employees to work remotely two days a week after 90 days. This position has flexibility in choosing which two days, in addition to Wednesday, will be worked in the Silver Spring, MD office.

Responsibilities

The Digital Channel Business Analyst under minimal supervision, implements any Digital Channel system upgrades enhancements, process improvements, generates reports, issue resolution, and vendor relations for various customer impacting systems. Reviews work flows and processes to develop automation and/or process improvements. Development of new processes as well as on researching and resolving issues caused by system failures. Provides support and technical advisement to various area to the bank regarding operation system and processes. Assists with developing department procedures and guidelines.

Qualifications

Requirements:
  • Associates degree in Business, Finance, MIS preferred or 4 additional years of related field or equivalent work experience.
  • 4 years experience in operations process improvement, consulting, and strategic business process modeling and quality management techniques.
  • 3 years Digital Channel technical experience.
  • Project Management experience.
  • Core Banking system experience.
  • Digital Banking system experience.
  • Solid knowledge of banking products including digital banking including understanding of how systems, products, and tools work.
  • Ability to be a self-starter, flexible, and adaptive.
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the Bank.
  • Analytical thinking and problem solving.
  • Detail-oriented and capable of delivering a high level of accuracy.
  • Solid knowledge of MS Office; proficient in Word and Excel.
  • Solid computer, smartphones, tablets, and operating systems, software and other technologies knowledge.
  • Ability to enter information quickly and accurately while juggling other tasks.
Preferences:
  • FIS Core Banking system.
  • Certified ScrumMaster.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

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