Business Applications Analyst

3 weeks ago

Silver Spring, Maryland, United States Children's National Hospital Full time

Are you a seasoned professional with a passion for optimizing business application systems?

Join our dynamic team as an Application Analyst II, where you'll collaborate with cross-functional teams to ensure smooth operations and peak performance of critical systems like QGenda, Healthstream, credentialing, MedHub, RL Solutions, Contracts Portal, Policy Portal, and UKG.

  • Analyze system requirements and configure applications to support advanced workflows.
  • Provide top-notch support to users, ensuring maximum efficiency.
  • Lead testing and coordinate new application releases.
  • Investigate and resolve complex application issues.
  • Drive system upgrades and enhancements, ensuring continuous improvement.
  • Maintain UKG and generate custom reports.
Qualifications:
Minimum Education
  • Bachelor's Degree (Required)
  • Or Relevant experience in integration architecture beyond the minimum required work experience may substitute for the educational requirement on a 1-1 ratio i.e. one year of relevant work experience equals one year of required education.
Minimum Work Experience
  • 3 years experience in application support and Enterprise solutions. (Required)
Required Skills/Knowledge
  • Duties and tasks are standard with some variation.
  • Completes own role largely independently within defined policies and procedures.
  • Solid understanding of healthcare and revenue cycle workflows.
  • Proficiency in healthcare application modules and tools.
  • Experience in system configuration and customization.
  • Strong problem-solving and critical-thinking skills.
  • A seasoned professional with strong leadership skills, capable of guiding cross-functional teams and setting the architectural direction.
  • An innovator who can analyze complex requirements and design solutions to meet specific healthcare and revenue cycle workflow needs.
  • Proficient in healthcare application modules and tools, driving system configuration and customization efforts.
  • Highly dependable, displaying a strong sense of accountability and delivering high-quality results within tight timelines.
  • An effective communicator, adept at fostering collaboration and effectively presenting findings to stakeholders.
Functional Accountabilities
  • Provide support to Children's National users of Enterprise Applications and ensure maximum efficiency in the use of those applications.
  • Respond to requests for support by users.
  • Test and coordinate testing of new releases of Applications.
  • Log defects against applications and follow up with IT colleagues and vendors
  • Monitor future applications releases from vendors.
  • Train informatics on features of applications, sometimes participating in end-user training.
  • Maintain applications responsibilities based on work group of user.
  • Act as reporting resource.
  • Analyze user requirements and design solutions using applications.
  • Configure and customize applications to meet specific workflow needs.
  • Collaborate with end-users, stakeholders, and vendors to gather feedback and identify areas for improvement.
  • Investigate and troubleshoot complex application issues, providing timely resolutions.
  • Assist in the planning and execution of system upgrades and enhancements.
  • Participate in data analysis and reporting for performance optimization.

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