Commercial Lines Account Manager

2 weeks ago

Richmond Hill, United States The Jonus Group Full time

Job Description A Commercial Lines Account Manager at an independent insurance agency plays a pivotal role in managing and servicing commercial insurance accounts. This position requires a blend of technical insurance knowledge, client relationship management, and administrative skills. Below is a comprehensive overview of the typical responsibilities, qualifications, and skills associated with this role. Key Responsibilities Client Relationship Management: Serve as the primary liaison between clients, insurance carriers, and internal teams, ensuring client needs are met promptly and effectively. Policy Administration: Handle all aspects of policy management, including quoting, binding, issuing certificates, processing endorsements, and managing renewals. Coverage Analysis: Review and analyze clients' insurance needs, providing consultative advice on coverage options, exclusions, and exposures. Documentation and Record-Keeping: Maintain accurate and up-to-date client records in the agency management system, documenting all communications and transactions. Collaboration with Producers: Work closely with producers to support new business development and ensure seamless service delivery to clients. Client Education: Educate clients on policy terms, audit procedures, and risk management strategies to help them make informed decisions. Qualifications and Skills Licensing: Active Property & Casualty insurance license is typically required. Experience: Prior experience in commercial lines account management, preferably within an independent agency setting Technical Proficiency: Familiarity with agency management systems (e.g., Applied Epic, AMS360) and proficiency in Microsoft Office Suite. Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members. Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and deadlines efficiently. Problem-Solving Abilities: Capacity to address and resolve client issues and coverage questions promptly and accurately Ideal Candidate Attributes Client-Focused: Demonstrates a commitment to providing exceptional service and building long-term client relationships. Team-Oriented: Collaborates effectively with colleagues and contributes to a positive team environment. Adaptable: Able to adjust to changing client needs and industry developments. Continuous Learner: Engages in ongoing professional development to stay current with insurance products and regulations.#LI-RM10  #INDTJG-ST

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