Manager, Centralized Scheduling
4 days ago
- Serves as a liaison between the administrative team and practice sites.
- Assists in the interview, hiring, and on-boarding process.
- Assists in the development and implementation of policies, procedures, and strategic goals for the organization.
- Assists the administrative team with projects including operational planning and financial performance and analysis.
- Participates and monitors ordering activities in medical practices to meet or exceed budgetary expectations.
- Responsible for ensuring proper employee performance management, office space and equipment maintenance.
- Works with Medical Office Supervisor and/or Lead on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations.
- Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
- Ensures staff are informed of and comply with written policies and procedures.
- Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
- Effectively communicate pertinent organizational information to Medical Office Supervisor or Lead to be used in daily staff huddles to facilitate organizational and practice communication.
- Ensures appropriate staff coverage optimizing facility occupancy to create an ideal patient and customer experience.
- Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
- Ensures accurate and timely submission of payroll.
- Oversight of inventory management and appropriate ordering and par levels of supplies in the practice.
- The Manager assists in the development, implementation and adherence to organizational processes and workflows that supports optimal patient care in a multidisciplinary setting.
- Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
- Acts as a role model for the staff.
- Promotes and fosters team work.
- Responsible for staff performance appraisal process.
- Other duties as needed.
- Bachelor's Degree in healthcare management, business administration or other related field (preferred).
- Previous specialty (Endocrinology, Neurology, Rheumatology) experience in a multiple physician practice setting.
- Proven experience managing a medical office or healthcare-related call center.
- In-depth knowledge of healthcare regulations and patient privacy standards (HIPAA).
- Strong leadership and interpersonal skills with the ability to motivate and guide a team.
- Excellent communication and problem-solving skills.
- Ability to analyze and improve call center performance metrics.
- Working knowledge of Microsoft Office Applications, including Word, Excel, PowerPoint.
- Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.
- Conflict resolution and de-escalation techniques.
- Strong attention to detail and organizational skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- EMR Experience, Athena preferred.
- 401(k)
- Medical/Dental/Vision insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Certification reimbursement
- Referral incentive program
- Local community employee discounts
- Free Onsite Parking
Additional information
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
- Shore Physicians Group is an Equal Opportunity Employer.
PI264899142
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