Manager, Centralized Scheduling

4 days ago


Somers Point, New Jersey, United States Shore Medical Center Full time
General SummaryShore Physicians Group is seeking a highly skilled and motivated Centralized Scheduling & Speciality Services Manager to oversee the daily operations of multiple specialty locations and our centralized scheduling department. This role is responsible for ensuring exceptional customer service, operational efficiency, and compliance with healthcare regulations in a fast-paced environment. ResponsibilitiesIncluding but not limited to the following:
  • Serves as a liaison between the administrative team and practice sites.
  • Assists in the interview, hiring, and on-boarding process.
  • Assists in the development and implementation of policies, procedures, and strategic goals for the organization.
  • Assists the administrative team with projects including operational planning and financial performance and analysis.
  • Participates and monitors ordering activities in medical practices to meet or exceed budgetary expectations.
  • Responsible for ensuring proper employee performance management, office space and equipment maintenance.
  • Works with Medical Office Supervisor and/or Lead on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations.
  • Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
  • Ensures staff are informed of and comply with written policies and procedures.
  • Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
  • Effectively communicate pertinent organizational information to Medical Office Supervisor or Lead to be used in daily staff huddles to facilitate organizational and practice communication.
  • Ensures appropriate staff coverage optimizing facility occupancy to create an ideal patient and customer experience.
  • Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
  • Ensures accurate and timely submission of payroll.
  • Oversight of inventory management and appropriate ordering and par levels of supplies in the practice.
  • The Manager assists in the development, implementation and adherence to organizational processes and workflows that supports optimal patient care in a multidisciplinary setting.
  • Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
  • Acts as a role model for the staff.
  • Promotes and fosters team work.
  • Responsible for staff performance appraisal process.
  • Other duties as needed.
Qualifications
  • Bachelor's Degree in healthcare management, business administration or other related field (preferred).
  • Previous specialty (Endocrinology, Neurology, Rheumatology) experience in a multiple physician practice setting.
  • Proven experience managing a medical office or healthcare-related call center.
  • In-depth knowledge of healthcare regulations and patient privacy standards (HIPAA).
  • Strong leadership and interpersonal skills with the ability to motivate and guide a team.
  • Excellent communication and problem-solving skills.
  • Ability to analyze and improve call center performance metrics.
  • Working knowledge of Microsoft Office Applications, including Word, Excel, PowerPoint.
  • Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.
Additional Skills
  • Conflict resolution and de-escalation techniques.
    • Strong attention to detail and organizational skills.
      • Ability to work under pressure and manage multiple tasks simultaneously.
Preferences
  • EMR Experience, Athena preferred.
Why Join Us?At Shore Physicians Group, we work hard and take pride in accomplishing our mission statement of "Treating People Well". We are looking for employees who strive to be the best in their field and enjoy exchanging knowledge in an interactive environment.Shore Physicians Group offers a professional, enjoyable work environment, and generous benefits including:
  • 401(k)
  • Medical/Dental/Vision insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Certification reimbursement
  • Referral incentive program
  • Local community employee discounts
  • Free Onsite Parking

Additional information

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
  • This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
  • Shore Physicians Group is an Equal Opportunity Employer.


PI264899142



  • Somers Point, New Jersey, United States Shore Medical Center Full time

    General Summary Shore Physicians Group is seeking a highly skilled and motivated Centralized Scheduling & Speciality Services Manager to oversee the daily operations of multiple specialty locations and our centralized scheduling department. This role is responsible for ensuring exceptional customer service, operational efficiency, and compliance with...


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    About the RoleWe are seeking an experienced Centralized Scheduling & Speciality Services Manager to join our team. This key position plays a critical role in overseeing the daily operations of multiple specialty locations and our centralized scheduling department. The successful candidate will be responsible for ensuring exceptional customer service,...


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    Key ResponsibilitiesSchedule appointments electronically for new and established patients with high accuracy.Independently resolve patient and provider questions related to referrals, pre-authorizations, and insurance verifications.Demonstrate exceptional customer service skills, maintaining a helpful disposition at all times.


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    OverviewShore Physicians Group is a leading healthcare provider dedicated to delivering exceptional patient care. As a Patient Services Representative, you will play a vital role in our centralized scheduling team, ensuring seamless communication between patients and providers.


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    General Summary - Centralized Scheduling The Patient Services Representative is responsible for centralized inbound and outbound multi-specialty healthcare calls. Responsible for completing the following tasks in a prompt, courteous, and professional manner: Schedules appointments electronically for new and established patients, collects and inputs...


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    Position SummaryThe Revenue Cycle Specialist is responsible for assisting with billing functions in the hospital along with education, training, and maintaining processes in Revenue Cycle. They must provide assistance and training to all support services and vendors who provide services to Shore Medical Center.Core Duties and Responsibilities• Create...

  • Sr Project Manager

    4 days ago


    Somers Point, New Jersey, United States Exelon Full time

    Who We AreWe're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people like you who...


  • Somers Point, New Jersey, United States Advocare Full time

    Job Title: Front Desk Receptionist Job Summary: We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Advocare, LLC. As a vital member of our organization, you will be responsible for providing exceptional customer service, managing patient communications, and performing administrative tasks with the highest level of...


  • Somers Point, New Jersey, United States SUMMERWOOD MASTER Full time

    Job DetailsJob Location 036791 - Somers Point - Somers Point, NJ Position Type Restaurant General Manager Description Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall leadership and direct...


  • Somers Point, New Jersey, United States Taco Bell Full time

    Job DetailsJob Location: 036791 - Somers Point - Somers Point, NJPosition Type: Restaurant General ManagerSalary Range: UndisclosedDescriptionSupervisor's Title Area Coach (AC)Directly Supervises Associate General Managers / Shift Managers / Hourly CrewBasic Purpose and Objectives of the PositionThe Restaurant General Manager (RGM) provides overall...

  • Patient Transporter

    3 weeks ago


    Somers Point, New Jersey, United States Xanitos Full time

    Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The...


  • Somers Point, New Jersey, United States Jolly Washer LLC Full time

    Job Description Job Description We are looking for a highly organized and detail-oriented Office Administrator to join our team at The Jolly Washer This crucial role involves managing daily administrative operations, ensuring smooth scheduling, dispatching crews, and handling our CRM system. If you thrive in a fast-paced environment, enjoy problem-solving,...


  • Somers Point, New Jersey, United States NovaCare Rehabilitation Full time

    OverviewPosition: Patient Service SpecialistLocation: Somers Point, NJType of Employment: FulltimeSchedule: Weekdays - VariesCompensation: Starting at $18.50/hour (Pending experience) When patients enter our outpatient physical therapy center in Somers Point, we want them to have an exceptional experience – starting at the front desk. That's where you...

  • Receptionist

    5 days ago


    Somers Point, New Jersey, United States Serenity Now Massage & Facial Spa Full time

    Job Description Job Description Receptionist or ManagerSeeking an individual to work Tuesday 9:30am-6:30pm, Thursday 9:30am-7:30pm, Saturday9:30am-7:30pm, and Sunday 10:30am-5:30pmTraining date: Immediately (guaranteed 8 hours a week until start date)Start date: May 17thYear round positionNo degree requiredDuties:GeneralScheduling massage and facial...


  • Somers Point, New Jersey, United States Shore Medical Center Full time

    About the RoleIn this position, you will be responsible for supporting the delivery of quality patient care in a dynamic healthcare environment. If you possess excellent communication skills and are able to work effectively in a fast-paced setting, we encourage you to apply.Key Responsibilities:Provide exceptional customer service to patients and...

  • Nurse Practitioner

    2 weeks ago


    Somers Point, New Jersey, United States Allied Digestive Health Full time

    Nurse Practitioner at Allied Digestive Health summary:The Nurse Practitioner at Allied Digestive Health is responsible for managing health issues and coordinating care for patients, with a focus on gastroenterology and primary care. This position requires strong collaboration with healthcare team members, as well as compliance with state and federal...


  • Somers Point, New Jersey, United States Visiting Angels Marmora Full time

    Job Description Job Description Benefits:PTOweekly payCompetitive salaryDental insuranceFlexible schedulePaid time offVision insurance Have you ever imagined making a difference in someone's life? Are you a passionate, kind person who enjoys helping others? If the answer is yes Visiting Angels is Seeking motivated individuals to enroll in our comprehensive...


  • Somers Point, New Jersey, United States Salem Community College Full time

    Director of Salem Community College FoundationRole: Provides leadership and management of the vision, planning, and execution of fundraising and development-related activities that benefit the College. Aligns the Foundation's strategic plan with that of the College's strategic plan to meet the established goals of the College and to advance the mission of...


  • Somers Point, New Jersey, United States Advocare Full time

    Key Responsibilities: • Provide exceptional customer service to patients and visitors • Manage patient communications, including phone calls, emails, and messages • Perform administrative tasks, such as scheduling appointments and collecting co-pays • Ensure patients check out properly and follow check-out procedures • Document patient information...


  • Somers Point, New Jersey, United States ARMStaffing Full time

    Job SummaryARMStaffing is seeking an experienced Emergency Department Registered Nurse (ED RN) for a travel nursing contract in Somers Point, New Jersey.ResponsibilitiesProvide high-quality patient care in the Emergency Department setting.Work collaboratively with the healthcare team to ensure seamless patient flow.BenefitsWe offer a competitive pay package,...