Senior Salesforce Lead

10 hours ago


Chicago, United States Northeading Technologies Full time
Job DescriptionJob Description


We are actively seeking a Senior Salesforce Lead with 10+ years of experience in designing and delivering Salesforce solutions. This role requires an expert-level understanding of the Salesforce platform, particularly within Service Cloud environments. If you are passionate about crafting innovative solutions, driving digital transformations, and mentoring teams, wed love to hear from you.

Key Responsibilities:

  • Lead the design, development, and implementation of Salesforce solutions, with a primary focus on Service Cloud.
  • Collaborate with cross-functional teams to gather and analyze business requirements and translate them into effective Salesforce solutions.
  • Design and implement scalable solutions using Salesforce Omni-Channel, Apex, and Lightning Web Components (LWC).
  • Oversee integrations between Salesforce and third-party applications, ensuring seamless data flow.
  • Develop workflows, process builder configurations, and custom code to enhance system functionality.
  • Manage and optimize Salesforce Omni-Channel routing, ensuring efficient customer service operations.
  • Provide leadership and mentorship to junior developers and administrators on the Salesforce platform.
  • Stay up-to-date with Salesforce releases and recommend innovations that can enhance business processes and productivity.
  • Create and maintain detailed documentation of system architecture, customizations, and best practices.
  • Ensure compliance with governance and security standards across Salesforce environments.

Required Skills and Qualifications:

  • 10+ years of hands-on experience in Salesforce design and development, with a strong background in Service Cloud.
  • Proficiency in Apex, Lightning Web Components (LWC), Omni-Channel, and Visualforce development.
  • Expertise in Salesforce integration techniques using APIs, middleware, and third-party tools.
  • Strong knowledge of Salesforce customization, including workflows, process builder, and triggers.
  • Experience with Salesforce data migration and data management tools.
  • Familiarity with DevOps tools for Salesforce, such as Gearset or Copado, is an asset.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and stakeholders.
  • Proven ability to manage projects and prioritize tasks in a fast-paced environment.
  • Bachelors degree in Computer Science, Information Systems, or a related field.

Preferred Certifications:

  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Administrator
  • Salesforce Certified Application Architect or System Architect
  • Salesforce Certified Platform Developer I/II


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