Salesforce Technical Lead

4 days ago

Chicago, United States Start Early Full time
Job DescriptionJob Description

Start Early (formerly known as the Ounce) is an energized, future-focused organization devoted to providing quality early learning and care across the country.

Our desire to close the opportunity gap and build more equitable early learning experiences for our youngest learners guides everything we do. As a leader in early learning and care, we scale our deep expertise across program, policy and research through partnerships across the country.

We are recruiting individuals who want to join us in this mission and share a commitment to our core values of appreciation & respect, empowerment, diversity, excellence, learning and communication.

Become part of our rewarding, mission-driven culture We want our employees to feel empowered, motivated, energized, and passionate about the work they do

The Salesforce Technical Lead provides guidance and technical oversight to a team of Salesforce Admins, Developers and Business Analysts to ensure best practices are implemented and project goals are met. Reporting to the Salesforce Manager, the person in this position will collaborate with business stakeholders, IT team members and third-parties to design and implement new features, optimize for growth, improve workflow, data sharing, and reporting to drive deeper engagement with Start Early constituents.

Reporting to the Salesforce Manager, you will:

Team Leadership - Guide the solution design of Salesforce including but not limited to, Custom Objects, Flows, Custom Fields, Validation Rules, Permission Sets, and Integration configuration.

  • Complete work while following the Salesforce Roadmap and adhering to the Start Early Governance procedures.
  • Communicate status updates with Salesforce Manager ensuring organizational priorities are being met.

Business Partner Relationships - Develop and maintain strong business relationships with vendors and internal stakeholders to understand their vision, current system needs, and drive the execution of changes in Salesforce while considering the Salesforce Vision and Roadmap.

  • Understand the business challenges and opportunities of the organization and lead improvements to systems and processes.

Project Management - Plan, prioritize, and estimate effort and timeline to implement new features and integrations for business units in an organized manner with clear communication and expectations.

  • Successfully manage deliverables while balancing project timelines and unanticipated issues in a fast-paced environment.
  • Ensure team and third-party involved projects are completed as expected.

System Management - Create, update and maintain platform integrations.

  • Develop and maintain documentation for both individual work and for the system wholistically.
  • Using the Salesforce Optimizer, assess and recommend areas for improvement to the health of the instance.
  • Review Salesforce Releases, implement timely updates, industry best practices, and emerging technologies. Recommend improvements as necessary to optimize Salesforce instance.
  • Develop platform maintenance schedule and work with Salesforce Administrators to ensure ongoing maintenance is completed.
Qualifications:
  • B.S. in Engineering, Computer Science, Management Information Systems or equivalent experience.
  • 5+ years of experience in Salesforce ecosystem with 3+ years as a Senior Salesforce Administrator or Salesforce Developer with technical implementation, day-to-day operations, and long-term maintenance.
  • 2+ years of experience leading a team of Salesforce administrators Strong knowledge of Salesforce platform architecture and features, including Sales Cloud and Service Cloud.
  • Experience with complex Salesforce implementations Understanding of nonprofit organizations
  • Familiarity with NPSP
  • Experience at working effectively both independently and in a team-oriented, collaborative environment Strong communication, documentation skills, and attention to detail
  • Deep commitment to advancing diversity, racial equity, and inclusion into organizational routines and practice.
  • Effectively establish and maintain effective relationships with customers and gain their trust and respect.
  • Comfort and experience in handling risk and uncertainty to move work forward.

We recognize that few candidates might meet every single piece of knowledge, experience, or education listed here. Research shows that women and people of color, among many other historically excluded groups, are less likely to apply to jobs unless they meet every single qualification. Start Early is dedicated to building a diverse, inclusive, and equitable workplace, so if you're excited about this role but your qualifications don’t perfectly align with everything in the job description, we still encourage you to apply

Please note: At this time, we are not accepting applicants from recruitment/placement agencies.

Base Annual Salary: $77,400 - $100,000

We believe that all employees should be paid fairly and equitably. As of the time of this posting, this is the expected base annual salary range. The base annual salary will be based on a wide range of factors, including skills, qualifications, experience, as well as business needs and limitations.

Our generous benefits plan includes:

Comprehensive Health Plans, Commitment to Diversity, Equity, & Inclusion, Holistic Wellness Program, Professional Development Program, 401k Contribution, Paid Volunteer Days, 6 months paid parental leave, and much more.

Start Early is an equal opportunity employer. We celebrate diversity and are committed to our core values by creating an inclusive environment for all staff.

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