Technical Lead Salesforce Service Cloud

23 hours ago


Chicago, Illinois, United States TEPHRA Full time

Job Title: Technical Lead Salesforce Service Cloud

Estimated Salary: $140,000 - $170,000 per year

Job Description:

We are looking for a seasoned Technical Lead Salesforce Service Cloud to join our team at Tephra. In this role, you will be responsible for leading the design, development, and launch of Salesforce Service Cloud solutions, collaborating with business stakeholders to understand their needs, and developing innovative solutions to meet those needs.

Key Responsibilities:

  • Architects and documents solution design of Salesforce solutions
  • Transitions solution designs to development resources responsible for building the solutions
  • Develops Proof of Concept for specific architecture/integration concepts
  • Guides customer through solution deployment
  • Collaborates with business and IT leaders to drive the complete technical architecture

Qualifications:

  • Minimum 8-12 years of experience in successful software project implementations related to CRM/Service Cloud Business scenarios
  • 6+ years of experience working within the Salesforce platform on senior technical lead/architecture roles
  • Experience working on a minimum of 3 Salesforce projects
  • Proven experience with the Configuration/Administration of Salesforce Service Cloud


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