Senior Customer Success Strategist

3 weeks ago


Chicago, Illinois, United States salesforce Full time

At Salesforce, we believe that business is the greatest platform for change. We're committed to creating a workforce that reflects society through inclusive programs and initiatives.

About Us:

We're the Customer Company, inspiring the future of business with AI + Data + CRM. Our team empowers companies across every industry to blaze new trails and connect with customers in a whole new way.

Salesforce Professional Services Overview:

We deliver strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. Our team relies on expertise and specialisms to engage with executive-level customers, agree on specific business goals, and ignite the full value of Salesforce.

The Role:

This position plays a critical role in setting customers up for success by prescriptively shaping and leading the execution of large and transformational engagements at our most strategic customers. You will serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignment across each customer's projects, and achieving the highest levels of customer satisfaction.

Your Impact:

  • You will drive delivery of expected outcomes for each engagement and be recognized as a valuable and trusted advisor by our customers and other members of Salesforce.
  • You will lead cross-functional teams and mentor others, managing multiple strategic clients simultaneously.
  • You will inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

Key Responsibilities:

  • You will partner with Account Partners (Services Salespeople) to lead pre and post-sales activities, maintaining executive relationships and acting as a main contact within these engagements in a billable capacity.
  • You will bring standard methodologies to each engagement through your deep platform expertise, providing Subject Matter Expertise related to the proposed solution and client needs to ensure successful project delivery.
  • You will positively impact client Services renewals by aligning customer success with professional services roadmap.

Requirements:

  • You should have 7+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
  • You should have 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements.
  • You should have a degree or equivalent relevant experience required.

Estimated Salary: $225,000 - $315,000 per year, depending on location and level of experience.



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