Desktop Support Technician II

19 hours ago


Schenectady, United States Strategic Systems Full time
Job DescriptionJob Description

Desktop Support Technician II

Duration : 3 Months CONTRACT-TO-HIRE

Location: , Niskayuna, NY 12309.

  • Deskside Support Tech II Role
  • Support location: 1 Research Circle, Bldg, #K1, Niskayuna, NY 12309.
  • Hybrid role: M-F 8AM-5PM (work from home Mondays and Fridays; onsite Tuesdays, Wednesdays, and Thursdays). No on-call.
  • Top 3 required skills: Deskside IT Support, white glove customer service & Troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
  • Experience: 3 years min. A+ certification and/or networking experience is a plus.

RESPONSIBILITIES:

  • Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals on site and remotely.
  • Mobile phone support (iPhone and Android).
  • Documents, maintains, upgrades, or replaces software systems and hardware.
  • Imaging, configuration, and wiping of computers.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains users, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Hands and feet assistance on network connection issues; tracking network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates. I

 

MPORTANT: This is a very fast-paced and busy environment and has a high amount of interaction with customers. This is a single technician site. Candidate must be comfortable in a demanding environment.

Company DescriptionA global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.Company DescriptionA global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.

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