Information Technology Support Technician

2 weeks ago

Schenectady, United States Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.


Welcome to the relentless pursuit of better.


Inviting applications for the role of IT Support Technician Lead


Job Title: IT Support Technician Lead

Location: Schenectady, New York, United States

Type of Hire: Full-time employment (Permanent)


Shift: Rotational shift ( 1 afternoon and 1 night shift) and 4 days per week (10 hours shift), 3 days off.


JOB DESCRIPTION

We seek technically proficient candidates with strong interpersonal abilities for the role of IT Support Technician Lead. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written documentation.


Responsibilities

  • Conduct remote troubleshooting following established procedures.
  • Coordinate with site teams and customer centers to address network interruptions.
  • Respond promptly to customer requests and escalate issues when necessary.
  • Adhere to standardized procedures for efficient operations.
  • Communicate effectively with internal and external stakeholders.
  • Document all activities according to guidelines and using digital tools.
  • Manage shift schedules for team members and assign/distribute the daily workload to specific employees based on their role, skill, and the complexity of the work.
  • Coordinate with clients and support groups, such as IT & Logistics, to manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity.
  • Provide first level of escalation support to the team in case of exception management.
  • Oversee shift handover processes, including sharing and documenting any crucial updates for incoming shifts and shift leads that affect operations.


Qualifications we seek in you


Minimum Qualifications

  • High school diploma or equivalent required.
  • Ability to work independently.
  • Excellent PC skills, experience using MS Office, MS Outlook, and Excel.
  • Must be able to work variable shifts required for a 24x7 operation.
  • Excellent attention to detail and organizational skills.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.


Preferred Qualifications/ Skills

  • Proficient in renewable energy generation.
  • Experienced in industrial plant maintenance.
  • Skilled in maintenance and troubleshooting of Programmable Logic Controllers (PLCs).


The approximate annually compensation for this position is $55k - $60k. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

  • Information Technology Support Technician

    1 month ago

    schenectady, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Technology Support Technician

    2 months ago

    Schenectady, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Technology Support Technician

    2 months ago

    schenectady, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Technology Support Technician

    1 week ago

    schenectady, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Technology Support Technician

    1 week ago

    schenectady, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Technology Support Technician

    2 weeks ago

    Schenectady, NY, United States Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Information Security Analyst with Top Secret Clearance

    2 months ago

    Schenectady, United States Information Management Group Full time

    Information Security Analyst with Top Secret Clearance Job Locations US-NY-Schenectady | US-PA-West Mifflin Job ID 2024-5722 # of Openings 1 Category Technical Services & Operations Opportunity The Information Security Analyst supports cybersecurity responsibilities and projects for the customer's various network systems. Implement appropriate Risk...

  • Information Security Analyst with Top Secret Clearance

    2 months ago

    Schenectady, United States Information Management Group Full time

    Information Security Analyst with Top Secret ClearanceJob Locations US-NY-Schenectady | US-PA-West MifflinJob ID 2024-5722# of Openings 2Category Technical Services & OperationsOpportunityThe Information Security Analyst supports cybersecurity responsibilities and projects for the customer's various network systems. Implement appropriate Risk Management...

  • Network Support Technician

    2 weeks ago

    Schenectady, United States The Judge Group Full time

    Location: Schenectady, NY Salary: Negotiable Description: Our client is currently seeking a Network Support Technician-ON SITE Different shifts every other week All candidates must currently live in the Metro-Albany NY area Provides intermediate level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures,...

  • Network Technician with Top Secret Clearance

    4 weeks ago

    Schenectady, New York, United States Information Management Group Full time

    Job Summary:We are seeking a highly skilled Network Technician with Top Secret Clearance to join our team at Information Management Group. As a Network Technician, you will be responsible for installing and maintaining network infrastructure, including cable trays, patch panels, and equipment enclosures.Key Responsibilities:Install and terminate Category 3,...

  • Machinist Technician Technology Program

    6 months ago

    Schenectady, United States GE Full time

    Job Description SummaryGE partnered with Hudson Valley to create the Machinist Technician Technology Program (MTTP) which combines both academic studies and on-the-job training to develop the fundamentals required to become a skilled machinist with GE Power machine tools. Students will attend class at Hudson Valley 4-days a week and report to the GE...

  • Help Desk Analyst with Top Secret Clearance

    1 month ago

    Schenectady, United States Information Management Group Full time

    Help Desk Analyst with Top Secret Clearance Job Locations US-NY-Schenectady Job ID 2024-5760 # of Openings 6 Category Technical Services & Operations Opportunity IMG is looking for a Cleared Help Desk Analyst to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This...

  • Linux System Administrator with Top Secret Clearance

    4 weeks ago

    Schenectady, New York, United States Information Management Group Full time

    Job Summary:We are seeking a highly skilled Linux System Administrator to support our customer. The ideal candidate will have a strong understanding of the Linux Operating System and Linux command line, as well as experience with trouble ticket management software and documented procedures.Key Responsibilities:Utilize industry tools to facilitate software...

  • Computer System Analyst

    2 weeks ago

    Schenectady, United States Information Management Group Full time

    Computer System Analyst & Network Administrator with Secret or higher clearance Job Locations US-NY-Schenectady Job ID 2024-5768 # of Openings 1 Category Technical Services & Operations Opportunity IMG is looking for cleared Computer System Analyst & Network Administrators to perform typical analyst/administrative tasks including, but not limited to, the...

  • Help Desk Specialist with Top Secret Clearance

    4 weeks ago

    Schenectady, New York, United States Information Management Group Full time

    Job DescriptionInformation Management Group (IMG) is seeking a Help Desk Analyst with Top Secret Clearance to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum.Key ResponsibilitiesProvide Help Desk services to coordinate and respond to Incidents and Service Requests...

  • Information Security Manager

    1 day ago

    Schenectady, United States Trustco Bank Full time

    Job DescriptionJob DescriptionEEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Title: Information Security ManagerReports...

  • Linux Administrator with Top Secret or Q Clearance

    1 month ago

    Schenectady, United States Information Management Group Full time

    Linux Administrator with Top Secret or Q Clearance Job Locations US-NY-Schenectady Job ID 2024-5676 # of Openings 0 Category Technical Services & Operations Opportunity IMG is seeking a skilled System Administrator (Linux) to support our customer. Job duties include: Utilize the customer's standard vulnerability management applications, RSA Archer,...

  • Engineering Technician

    3 weeks ago

    schenectady, United States AirJoule LLC Full time

    Title: Engineering TechnicianReport: Market Segment ManagerLocation: Schenectady, NYPosition Type: Full Time, Non-ExemptTravel: OccasionalAbout AirJoule, LLCAre you passionate about making a difference in the fight against climate change? Then AirJoule is the place for you! We are a joint venture between GE Vernova and Montana Technologies, and a leader in...

  • Engineering Technician

    3 weeks ago

    Schenectady, United States AirJoule LLC Full time

    Title: Engineering TechnicianReport: Market Segment ManagerLocation: Schenectady, NYPosition Type: Full Time, Non-ExemptTravel: OccasionalAbout AirJoule, LLCAre you passionate about making a difference in the fight against climate change? Then AirJoule is the place for you! We are a joint venture between GE Vernova and Montana Technologies, and a leader in...

  • Help Desk Analyst with Top Secret Clearance

    12 hours ago

    Schenectady, United States Information Management Group Full time

    Help Desk Analyst with Top Secret ClearanceJob Locations US-NY-SchenectadyJob ID 2024-5760# of Openings 2Category Technical Services & OperationsOpportunityIMG is looking for a Cleared Help Desk Analyst to support a project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This...