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Front Desk Manager

1 week ago


Palo Alto, United States VANDENBERG RESTAURANT AND HOTEL SER Full time
Job DescriptionJob Description
  • Organizes, directs, and monitors daily activities of front desk staff.
  • Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
  • Observes front desk staff to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Reviews the daily room availability and informs all appropriate staff.
  • Reviews status of departures on a daily basis.
  • Ensures all necessary reports and forms are completed daily.
  • Performs front desk staff responsibilities as needed.
  • Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible.
  • Assists with dining, entertainment, or transportation reservations as needed.
  • Assists front desk staff with resolution of guest problems/complaints as needed.
  • Monitors and maintains front desk area.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
  • Performs other related duties as assigned by management.