Front Desk Receptionist
1 week ago
Job Title Front Desks Associate
Location Palo Alto, CA 94304
Contract Type W2
Duration 2-3 month contract
Description:
Duties and Responsibilities:
The assistant will perform a variety of tasks, including but not limited to:
- Customer Service:
- Greet students, staff, and guests upon arrival.
- Answer phones and respond to inquiries, escalating to the Front Desk Supervisor (FDS) when needed.
- Provide assistance to students with lockouts by issuing temporary building access cards or board keys.
- Notify students of misdirected mail via email.
- Office Operations:
- Send out mass email notifications.
- Learn and relay complex housing policies and procedures to residents and guests.
- Sign out and track equipment (e.g., hand trucks, vacuums) in respective logs.
- Check students in and out using registration cards.
- Prepare keys and other check-in materials under the direction of the FDS.
- Provide office coverage during lunch hours and meetings.
- Administrative Tasks:
- Assist with regular key inventories.
- Submit work orders, rekey requests, and maintenance requests in the system.
- Support the FDS with quarter-opening and closing duties.
Skills and Qualifications
- Customer Service Skills:
- Friendly, welcoming presence with strong email, phone, and in-person communication skills.
- Hotel Front Desk/Concierge experience is a plus.
- Ability to interact effectively with individuals and groups from diverse backgrounds.
- Technical Proficiency:
- Must be computer-literate and able to learn new systems quickly.
- Other Competencies:
- Focused and detail-oriented with excellent organizational skills.
- Ability to work efficiently in a fast-paced environment with frequent interruptions.
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