Front Desk Receptionist

1 week ago


Palo Alto, United States Vertisystem Full time

Job Title Front Desks Associate

Location Palo Alto, CA 94304

Contract Type W2

Duration 2-3 month contract


Description:

Duties and Responsibilities:


The assistant will perform a variety of tasks, including but not limited to:


  • Customer Service:
  • Greet students, staff, and guests upon arrival.
  • Answer phones and respond to inquiries, escalating to the Front Desk Supervisor (FDS) when needed.
  • Provide assistance to students with lockouts by issuing temporary building access cards or board keys.
  • Notify students of misdirected mail via email.


  • Office Operations:
  • Send out mass email notifications.
  • Learn and relay complex housing policies and procedures to residents and guests.
  • Sign out and track equipment (e.g., hand trucks, vacuums) in respective logs.
  • Check students in and out using registration cards.
  • Prepare keys and other check-in materials under the direction of the FDS.
  • Provide office coverage during lunch hours and meetings.


  • Administrative Tasks:
  • Assist with regular key inventories.
  • Submit work orders, rekey requests, and maintenance requests in the system.
  • Support the FDS with quarter-opening and closing duties.



Skills and Qualifications

  • Customer Service Skills:
  • Friendly, welcoming presence with strong email, phone, and in-person communication skills.
  • Hotel Front Desk/Concierge experience is a plus.
  • Ability to interact effectively with individuals and groups from diverse backgrounds.


  • Technical Proficiency:
  • Must be computer-literate and able to learn new systems quickly.


  • Other Competencies:
  • Focused and detail-oriented with excellent organizational skills.
  • Ability to work efficiently in a fast-paced environment with frequent interruptions.



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