Social Services Assistant II

11 hours ago

Albuquerque, United States Heading Home Full time
Job DescriptionJob Description

Job Title: Social Services Assistant (SSA) II

Reports to: Program Manager

Status: Non-exempt

Salary: Dependent on Qualifications

Position Summary:

The Social Services Assistant II coordinates social service activities; directly assisting and supporting Heading Home shelter residents with their day-to-day needs.


Provides overall support to new SSA’s.


Essential Duties & Responsibilities:

  • Provides conflict resolution and de-escalation as needed.

  • Supports the shelter team in the coordination of shelter services.

  • Assists in and coordinates transportation if needed.

  • Assists in directing new residents to their assigned spaces.

  • Provides shelter residents with an orientation of the shelter facility.

  • Maintains good rapport with residents to facilitate a safe and comfortable environment.

  • Maintains accurate resident counts and files documentation.

  • Communicates directly with supervisor, security personnel and other staff.

  • Performs once-a-day daily check-ins with residents.

  • Monitors all spaces and conducts daily room and bed checks.

  • Arranges room or dorm cleaning between clients and staff.

  • Arranges linen exchange between clients and staff.

  • Liaison for food delivery.

  • Enforces resident policies and procedures.

  • All other duties as assigned.

Qualifications:

To perform this job successfully, an individual must have excellent communication and interpersonal skills, must be able to think strategically and act quickly. Must possess the ability to work well with others across a broad spectrum of situations. Prior experience in working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed are representative of the knowledge, skill and ability required.

  • Minimum High School Diploma or GED.

  • Practical experience working with people in customer service, or a related field is required.

  • Minimum (1) year experience working with the unhoused population is required.

  • Ability to communicate effectively orally and in writing in English.

  • De-escalation, trauma informed care, or similar training is required.

  • Must be able to maintain composure under difficult situations.

  • Strong attention to detail.

  • Strong organizational skills.

  • Ability to meet deadlines and prioritize competing demands.

  • Data entry and file management experience.

  • Knowledge of Microsoft Word, Excel, Power Point, and Outlook.

  • Maintain a clean and organized workspace.

  • Reliable and dependable.

Other Requirements:

  • Valid Driver’s License and reliable transportation.

  • Ability to navigate stairs, ladders, ramps and uneven terrain.

  • Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

  • Always represent and promote Heading Home in a positive and professional manner.

  • Maintain good attendance and punctuality.

  • Attend all staff and agency meetings as required.

  • Maintain professional boundaries with clients and staff.

  • Read, understand and comply with the policies set forth in the Heading Home Employee Handbook.

_____________________________________________________________________________________

This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.



OVERNIGHT SHIFT: 12 a.m. - 8 a.m.

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