FRONT OFFICE SUPERVISOR

3 days ago

Scottsdale, United States Grand Hyatt Scottsdale Resort Full time $23
Summary

The Hotel:
Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Front Office Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction, and may include training, scheduling, payroll, and interviewing.

Roles and Responsibilities include but are not limited to:
** Starting rate: $22.50 per hour plus 20% commission on Upsells and Pay for performance plan.

Front Office Supervisors lead the agents whom are responsible for the guest registration process, communication of hotel services, promotions, and inventory to maximize selling opportunities at the Front Office. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquiries, assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Supervisors ability to manage the inventory and analyze reports. This role has a direct impact on the guest fulfillment with room accommodations. This position leads other associates by coaching, giving direction, and may include training.

This position offers the perfect opportunity for a seasoned Front Office Agent to advance their career into management.

Holiday and weekend availability required

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Qualifications

Qualifications:
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Experience and thorough understanding of Front Office Operations.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to stand and move throughout Front Office and continuously performing essential job functions.
  • Ability to read, listen, and communicate effectively both verbally and in writing.
  • Basic computer skills required.
  • Previous exposure to Opera and HotSOS is ideal.
  • Ability to access and accurately input information using moderately complex computer systems.
Benefits & Perks

  • Opportunities to work around the world with Hyatt Hotels and Resorts
  • Discounted & Complimentary Hotel Room Nights
  • Enjoy free employee meals in our employee dining hall
  • Free covered parking
  • Medical Dental and Vision Insurance (Full-time colleagues)
  • Retirement savings plan
  • Excellent training and professional development
  • Tuition/Wellness reimbursement, up to $1,000 a year
  • Employee Stock Purchase plan
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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