Front Desk Associate

4 months ago

Scottsdale, United States Westminster Village Full time
Job Details

Job Location
Westminster Village - Scottsdale, AZ

Description

POSITION SUMMARY:

Manages day to day communication at the front desk. Performs routine clerical works such as typing, filing, data entry, receives and redirects messages for staff and residents; performs emergency evacuation duties; and related work as required.

ESSENTIAL RESPONSIBLITY:
  • Operates a multi-line telephone console, answering phone calls and transferring to residents or staff as required.
  • Greets visitors, staff, and residents in a professional and courteous manner.
  • Supervises sign-in procedures; ascertains nature of business and directs visitors to appropriate destination.
  • Operates office equipment such as computer, copy machine, and fax.
  • Controls use of DVD player, Roku, and stereo-radio system.
  • Uses paging system as required, i.e., radio pager and mobile telephones.
  • Coordinates staff during Fire and Emergency Disaster drills per instructions from Security and fire and police departments.
  • Assist residents with copying, faxing, and scanning.
  • Monitors Emergency Control Panel and reports emergency signals to Security.
  • Monitors and controls Gate Access.
  • May assist residents in internet searches and researching information.
  • Answers resident, family member, and staff questions over the phone or in person regarding Westminster Village and any departments within.
  • Manages the Reception email account, sending communications regarding resident hospital admissions and discharges, resident out of town notices, internal moves, and other resident related communication to staff.
  • Submits maintenance, housekeeping, and IT work orders.
  • Maintains accurate list of on-call maintenance and housekeeping staff to contact when necessary.
  • Submits resident grocery orders to grocery store partners.
  • Processes charges of services and goods in Point-of-Sale system.
  • Produces signage for posting around campus when necessary.
  • Maintains professionalism and high levels of customer service at all times in conversations over the phone and in person.
  • Maintains the front desk area in a clean and presentable manner.
  • Performs additional job tasks as required by supervisor.
Qualifications

EDUCATION/EXPERIENCE:
  • High School diploma or equivalent preferred.
  • Experience in using a multi-line telephone system required
  • Prior senior living experience preferred.
  • Customer service experience preferred.
  • Ability to speak, read, and write in English. Ability to communicate effectively using proper speech, grammar, and pleasant voice.
  • Prior experience in reception and clerical-type duties preferred.
  • Strong computer skills, including use of Microsoft Office required.
PHYSICAL DEMAND:
  • Ability to sit for a prolonged amount of time.
  • Ability to stoop, kneel, reach, and squat.
  • Ability to push a resident in a wheelchair (up to 300 pounds); lift up to 50 pounds

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