Guest Experience Supervisor

2 weeks ago


Scottsdale, United States Grand Hyatt Scottsdale Resort Full time
The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

** Starting rate: $22.50 per hour plus 20% commission on Upsells and Pay for performance plan.

The Guest Experience Supervisor is responsible for overseeing and enhancing the overall guest experience at the hotel as well as our Grand Club. This person will be the primary point-of-contact for VIP guests, ensuring their needs are met and expectations are exceeded. The Guest Experience Supervisor will collaborate with various departments to coordinate and deliver exceptional service, resolve guest-related concerns, and implement strategies to continuously improve guest satisfaction. Additionally, the Guest Experience Supervisor may assist with training. This person will report directly to the Front Office Manager.

Responsibilities may include but are not limited to.

•Send pre-arrival emails to VIPS and coordinate special arrangements to VIP guests to ensure a personalized experience.

•Engage in proactive and personalized communication & assistance with guests in all stages of stay (pre-arrival, during the guests stay, and departure).

•Address guest inquiries, requests, and complaints promptly and professionally.

•Review GEM notes and profiles for VIPs reservations.

•Analyze Medallia metrics

•Perform meet-and-greets at check in and/or check out.

•Ensuring the breakfast and evening service is up to the Grand Standards

•Processing stock order.

•Organizing activations for the Grand Club.

•Monitor Grand Club daily passes and liaise with Front Desk.

  • Scottsdale, United States HYATT Hotels Full time

    Summary: The Hotel: Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural...


  • scottsdale, United States Guest House Full time

    Guest House is quickly becoming the household name for home staging across the US. We’re in search of a world-class General Manager (GM) to lead the next phase of growth in Phoenix and Scottsdale, Arizona. GM will oversee the sales pipeline, operations, customer experience and other functions with the support of our corporate and local teams. As GM, you...


  • Scottsdale, Arizona, United States Marriott Full time

    Company Overview">Marriott Hotels is a global leader in the hospitality industry, known for its commitment to quality and customer satisfaction. Our team of professionals works tirelessly to ensure that every guest has an exceptional experience.">Job Description">We are seeking a Guest Experience Coordinator to join our team at Marriott Hotels. This role...


  • Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...


  • Scottsdale, Arizona, United States Great Wolf Resorts Full time

    Director, Guest Services OpportunityWe are seeking an experienced Director, Guest Services to lead our Guest Services department at Great Wolf Resorts. In this role, you will be responsible for managing a team of professionals to deliver exceptional guest experiences, drive revenue growth, and maintain high levels of employee satisfaction.As a key member of...


  • Scottsdale, Arizona, United States Marriott Hotels & Resorts Full time

    We are seeking a highly motivated Service Delivery Professional to join our team at Marriott Hotels & Resorts. As a key member of our staff, you will play a vital role in delivering exceptional guest experiences that set us apart from the competition.Job DescriptionIn this dynamic and fast-paced environment, you will be responsible for taking the initiative...


  • Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: F2384437FED3A224436B44AF13A8FF06 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...


  • Scottsdale, Arizona, United States Spinato's Pizzeria Full time

    At Spinato's Pizzeria, we are seeking a skilled Guest Experience Ambassador to provide exceptional service to our guests. This role is crucial in creating a welcoming atmosphere and ensuring that every guest has a memorable dining experience.About the RoleThe Guest Experience Ambassador will be responsible for managing the front-of-house operations,...


  • Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...


  • Scottsdale, Arizona, United States Four Seasons Hotels Limited Full time

    About Four Seasons ScottsdaleExperience the ultimate desert escape at Four Seasons Resort Scottsdale at Troon North. Our resort is nestled in the heart of the Sonoran Desert, offering breathtaking views and unparalleled luxury.The OpportunityWe are seeking a highly skilled Guest Services Attendant to join our Front Office Team. As the first point of contact...


  • Scottsdale, United States Marriott Full time

    Additional Information Front Desk Agent Job Number 24157621 Job Category Rooms & Guest Services Operations Location Scottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving...


  • Scottsdale, Arizona, United States Marriott Full time

    Are you passionate about providing excellent customer service? Marriott Hotels is looking for a dedicated Guest Experience Coordinator to lead our front desk operations.Take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences;Complete reports to track guest satisfaction and operational...


  • Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...


  • Scottsdale, United States Marriott International Inc Full time

    Additional Information Job Number24192207 Job CategoryRooms & Guest Services Operations LocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...


  • Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...


  • Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...


  • Scottsdale, Arizona, United States Cien Agaves Full time

    Job SummaryCien Agaves is seeking a friendly and attentive Host to join our team. As a Host, you will be the first point of contact for our guests and play a crucial role in setting the tone for their dining experience. If you are passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we encourage you to...


  • Scottsdale, Arizona, United States Home2 SuitesTru Scottsdale Salt River Full time

    About the JobWe are seeking a highly skilled and detail-oriented Guest Experience Associate to join our team at Home2 Suites/Tru Scottsdale Salt River. As a key member of our housekeeping staff, you will be responsible for ensuring that guest rooms are clean, stocked, and ready for occupancy.Your day will start with gathering your tools and supplies, then...


  • Scottsdale, Arizona, United States Hyatt House Scottsdale Full time

    Job OverviewAs a Guest Experience Coordinator at Hyatt House Scottsdale, you will play a vital role in creating memorable experiences for our guests. Your attention to detail and commitment to excellence will ensure that every guest feels valued and respected.Key ResponsibilitiesClean and maintain hotel rooms, common areas, and amenities to the highest...


  • Scottsdale, Arizona, United States Maggiano's Full time

    **Job Title:** Delivery Team Member**Location:** Various locations within the United States**Job Type:** Full-time**About Us:** Maggiano's is a leading provider of Italian-American cuisine, committed to delivering exceptional dining experiences to our guests.**Job Summary:** We're seeking a skilled Delivery Team Member to join our team. In this role, you'll...