Guest Experience Supervisor

5 days ago

Scottsdale, United States HYATT Hotels Full time
Summary:
The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

** Starting rate: $22.50 per hour plus 20% commission on Upsells and Pay for performance plan.

The Guest Experience Supervisor is responsible for overseeing and enhancing the overall guest experience at the hotel as well as our Grand Club. This person will be the primary point-of-contact for VIP guests, ensuring their needs are met and expectations are exceeded. The Guest Experience Supervisor will collaborate with various departments to coordinate and deliver exceptional service, resolve guest-related concerns, and implement strategies to continuously improve guest satisfaction. Additionally, the Guest Experience Supervisor may assist with training. This person will report directly to the Front Office Manager.

Responsibilities may include but are not limited to.

•Send pre-arrival emails to VIPS and coordinate special arrangements to VIP guests to ensure a personalized experience.

•Engage in proactive and personalized communication & assistance with guests in all stages of stay (pre-arrival, during the guests stay, and departure).

•Address guest inquiries, requests, and complaints promptly and professionally.

•Review GEM notes and profiles for VIPs reservations.

•Analyze Medallia metrics

•Perform meet-and-greets at check in and/or check out.

•Ensuring the breakfast and evening service is up to the Grand Standards

•Processing stock order.

•Organizing activations for the Grand Club.

•Monitor Grand Club daily passes and liaise with Front Desk.

Qualifications:
Qualifications:

•Previous experience in VIP Guest experiences/customer service required.

•Basic computer skills required.

•Open availability including weekends and holidays required.

•Ability to sit and/or stand for long periods as well as walk moderate distances throughout the hotel.

•AZ Food Handlers License

•Previous hotel experience preferred (Full-Service).

•Experience and thorough understanding of Front Office Operations.

•Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

•Ability to read, listen, and communicate effectively both verbally and in writing.

•Previous exposure to Opera and HotSOS is ideal.

•Ability to access and accurately input information using moderately complex computer systems.

Benefits & Perks

•Opportunities to work around the world with Hyatt Hotels and Resorts

•Discounted & Complimentary Hotel Room Nights

•Enjoy free employee meals in our employee dining hall

•Free covered parking

•Medical Dental and Vision Insurance (Full-time colleagues)

•Retirement savings plan

•Excellent training and professional development

•Tuition/Wellness reimbursement, up to $1,000 a year

•Employee Stock Purchase plan

•Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We areexcited thatyou havechosen to express interest in joining Hyatt Hotels and Resorts.We willbe sure to take a look at your application and get back to you within a week of your submission. Thankyou for your patience while we do so.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required, as well as a completed background check.

  • Guest Experience Supervisor

    7 days ago

    Scottsdale, United States Grand Hyatt Scottsdale Resort Full time

    The Hotel: Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    3 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Leader

    2 days ago

    Scottsdale, Arizona, United States Great Wolf Resorts Full time

    Director, Guest Services OpportunityWe are seeking an experienced Director, Guest Services to lead our Guest Services department at Great Wolf Resorts. In this role, you will be responsible for managing a team of professionals to deliver exceptional guest experiences, drive revenue growth, and maintain high levels of employee satisfaction.As a key member of...

  • Guest Experience Expert

    1 month ago

    Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: F2384437FED3A224436B44AF13A8FF06 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Experience Ambassador

    2 weeks ago

    Scottsdale, Arizona, United States Spinato's Pizzeria Full time

    At Spinato's Pizzeria, we are seeking a skilled Guest Experience Ambassador to provide exceptional service to our guests. This role is crucial in creating a welcoming atmosphere and ensuring that every guest has a memorable dining experience.About the RoleThe Guest Experience Ambassador will be responsible for managing the front-of-house operations,...

  • Guest Experience Expert

    1 month ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Ambassador of Guest Experience

    2 weeks ago

    Scottsdale, Arizona, United States Four Seasons Hotels Limited Full time

    About Four Seasons ScottsdaleExperience the ultimate desert escape at Four Seasons Resort Scottsdale at Troon North. Our resort is nestled in the heart of the Sonoran Desert, offering breathtaking views and unparalleled luxury.The OpportunityWe are seeking a highly skilled Guest Services Attendant to join our Front Office Team. As the first point of contact...

  • Guest Experience Expert

    7 days ago

    Scottsdale, United States Marriott Full time

    Additional Information Front Desk Agent Job Number 24157621 Job Category Rooms & Guest Services Operations Location Scottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International Inc Full time

    Additional Information Job Number24192207 Job CategoryRooms & Guest Services Operations LocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth...

  • Guest Experience Expert

    1 month ago

    Scottsdale, United States Marriott International Inc Full time

    Additional Information Job Number24192207 Job CategoryRooms & Guest Services Operations LocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Job DescriptionAdditional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren’t just about giving guests a...

  • Guest Experience Expert

    4 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    2 weeks ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    1 month ago

    Scottsdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24192207Job CategoryRooms & Guest Services OperationsLocationScottsdale Marriott at McDowell Mountains, 16770 North Perimeter Drive, Scottsdale, Arizona, United States, 85260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Specialist

    1 day ago

    Scottsdale, Arizona, United States Maggiano's Full time

    **Job Title:** Delivery Team Member**Location:** Various locations within the United States**Job Type:** Full-time**About Us:** Maggiano's is a leading provider of Italian-American cuisine, committed to delivering exceptional dining experiences to our guests.**Job Summary:** We're seeking a skilled Delivery Team Member to join our team. In this role, you'll...

  • Guest Experience Expert

    2 months ago

    Scottsdale, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Guest Experience, Expert, Guest, Experience, Overnight, Technology, Hotel