Office Manager

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People.

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.

In our continued transformation from a real estate company to a customer experience company, we are seeking an Office Manager. This position will report directly to the General Manager and is based at our Fort Worth, TX center and includes working with the management team, vendors, tenants, and shoppers.

As the Office Manager, you will support all center functions and procedures while executing multi-dimensional center office responsibilities, ensuring the smooth and efficient facilitation of property management overall toward best-in-class experiences for Retailers, Shoppers, Vendors, and Internal Employees.

In this role you are a person of integrity working in a professional manner, maintaining a high degree of confidentiality, and demonstrating exceptional skills to manage processes and people. Your capacity to understand and anticipate the needs of your team contributes to your active approach to problem solving.

We look to you to wear a variety of hats to support our team. If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you. Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.

• Competitive salary
• Generous Suite of Medical, Dental, and Vision Benefits
• 401(k) match
• Paid PTO and Holidays
• Paid Volunteer Hours
• Team Member Paid Leave Programs
• Tuition Reimbursement
• Wellness Incentives
• Group Life and Disability Insurance
• Voluntary Benefits
• Team Member Discounts
• And more…

• Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems.
• Manage day-to-day administrative functions.
• Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team.
• Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements.
• Oversee the proper functioning of office equipment and liaise with IT support for any technical issues.
• Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company.
• Handle incoming calls, emails, and mail promptly, efficiently, and professionally.
• Oversee cash and credit card handling functions where applicable in accordance with company policies and procedures.
• Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
• Manage Tanger Ambassador staff (where applicable). Ensure staff adheres to all Tanger policies related to conduct, attendance, and overall performance. Provide leadership for improvement plans for underperforming employees and recognize high performing talent.
• Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed.
• Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger. Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement.
• Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records.
• Oversee administrative leasing, operations, and marketing tasks across multiple databases.
• Conduct property walks/inspections and report findings to Property Management and take action as needed.
• Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
• Support leasing efforts by managing suite photo database and showing vacant spaces as needed.
• Research and vet vendors for SOX compliant bidding processes.
• Own vendor check-in/check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director.
• Support the Marketing Director with activations, signage for vendor partnerships, and monthly promotions, as well as Proof of Performance photos for advertising agreements and sampling campaigns.
• Collaborate for meetings, marketing events, and community outreach, including occasional nights, holidays, and/or weekends.
• Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives.
• Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.).
• Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed.
• Create effective processes and procedures by keeping Emergency Notification Systems and Crisis Management files current, taking proper crisis management steps independently when necessary.
• Process property incident reports for internal communication/reporting.
• Manage life safety reporting of direct reports as needed during crisis situations.
• Manager on Duty as required, including being on-site as needed, leading crisis management processes, handling urgent needs, making decisions to address the needs of internal employees, retailers, vendors, and shoppers as necessary.
• Assist Management team with special projects or other duties as needed or assigned per skillset and interest.
• Provide backup for any absent management team members.

• You are proficient in Microsoft Outlook, Word, Excel, PowerPoint, Office 365, Nexus, MRI web, UKG, Adobe Acrobat, and can quickly learn Tanger systems demonstrating strong technical skills embracing ever-changing technology.
• You understand and practice basic accounting principles.
• You embrace working independently while also being successful in a collaborative team environment.
• Solving practical problems, comfort in ambiguity, and remaining flexible comes easily to you.
• You have excellent verbal and written communication skills and can compose, proofread, and edit documents clearly and concisely.
• You possess a passion for people and strong interpersonal skills and are comfortable working with other departments.
• You are comfortable in a fast-paced environment and have exceptional organizational and time management skills.
• You are focused and detail-oriented, achieving thoroughness and accuracy.
• You use independent judgement and prioritization to complete a variety of administrative tasks, including ordering supplies and scheduling meetings.
• Invigorated by efficient processes, you offer ideas and suggestions to improve practices, increasing efficiency.
• Your education includes a high school diploma or an Associates degree in Administrative or a related field.
• You have 2-5 years' experience in administrative and/or executive support level work with increasing responsibilities and possess 1-2 years' supervisory experience. (Undergraduate degree in business and/or experience in commercial real estate or a retail environment is preferred.)
• You have management/supervisory experience and demonstrated leadership capacity.
• Working a flexible schedule to accommodate business needs is no problem.
• This position may require local travel.

Experience the difference and be a part of our extraordinary team